IT Support Technician

IT Support Technician - North County Dublin (Onsite)

Role Overview

We are currently seeking an IT Support Technician to join a busy team based in North County Dublin. This is a great opportunity for someone at the early stage of their IT career who is eager to build practical experience in a fast-paced and hands-on environment.

In this role, you will play an important part in keeping core systems and infrastructure running smoothly. You'll provide first and second-line support across operating systems, handheld scanners, label printers, transport tracking tools, and general on-site IT infrastructure.

You will also work with internal support systems to assist in managing a medium-sized site, while offering remote support to other locations within the wider business. This will involve deployment and maintenance of Windows devices, some server-side work, and regular face-to-face interaction with end users.

Key Responsibilities

• Provide first and second-line technical support to approximately 150 users on-site, as well as remote users across other locations.

• Assist with IT asset management and ensure accurate records are maintained.

• Set up and recover devices as part of onboarding and offboarding processes.

• Source pricing and liaise with vendors on IT hardware and services.

• Ensure IT policies and procedures are followed.

• Contribute to internal knowledge base content and documentation.

• Participate in IT projects such as hardware rollouts, software upgrades, and office moves.

• Maintain compliance with security and operational standards.

• Follow company policies relating to Health & Safety, employment, quality, and environmental standards.

• Take part in the annual performance review and objective setting process.

• May be required to provide occasional out-of-hours or on-call support.

Required Skills and Experience

• Genuine interest in IT and technology.

• Strong communication and interpersonal skills, with the ability to support users and explain technical information clearly.

• IT certifications (e.g. CompTIA A+, ITIL Foundation) are an advantage but not essential.

• Ability to troubleshoot and resolve basic IT issues.

• Experience using a support desk or ticketing system to assist local and remote users.

• Familiarity with system administration tools and Windows-based environments.

• Understanding of Active Directory in a domain environment.

• Knowledge of Windows deployment tools such as WDS and maintaining deployment images.

• Comfortable supporting Microsoft Office applications at a user level.

• Good general understanding of hardware and troubleshooting issues such as network connectivity and peripheral failure.

• Exposure to Windows Server 2019 or 2022 is a plus but not essential.

• Basic experience supporting VOIP telephony equipment.

• Familiarity with warehouse equipment (e.g. handheld scanners, label printers, RF guns) is helpful but not essential.

• Full driving licence and own transport is required.

• Physically able to handle and move IT equipment as needed.

What's on Offer

• Career development and training opportunities

• Company pension scheme

• 25 days annual leave

• Competitive salary

• Performance-based bonus scheme

• Employee assistance programme

• Long service awards and additional benefits