We are seeking a visionary Guest Relations Manager to lead, coach, and inspire a high-performing team in delivering a luxury, 5-star hotel experience within a premium, modern corporate environment. If you excel at cultivating a culture of service excellence, meticulous attention to detail, and want to move away from late night shift this is your opportunity to shine.
The Role at a Glance
As the Guest Relations Manager, you will own the end-to-end guest journey-ensuring every client, VIP, and visitor receives a personalized, professional, and memorable welcome. From high-profile executive meetings to large-scale corporate conferences, you will partner across teams (Catering, Facilities, Security, and Workplace Experience) to weave seamless operational excellence into every touchpoint.
Key Responsibilities:
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Inspire & Lead: Coach and develop a dedicated team of Guest Relations Ambassadors, establishing premium hospitality service standards and playbooks.
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Elevate the Guest Experience: Curate seamless, 5-star journeys for returning visitors, high-profile clients, and executive guests.
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Event & Client Centre Ownership: Mastermind the logistics, catering arrangements, and room presentation for executive events and corporate functions.
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Relationship Management: Act as a visible brand ambassador, building trusted relationships with senior stakeholders and cross-functional service partners.
What We Are Looking For:
Essential Experience & Skills:
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Luxury Background: Significant experience in luxury hospitality (e.g., 5-star hotels), premium corporate hospitality, or high-end guest experience environments.
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Proven Leadership: A track record of coaching, leading, and developing customer-facing teams.
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Stakeholder Savvy: Exceptional communication skills with the confidence to engage and support senior executives and VIP guests.
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Operational Excellence: Strong problem-solving abilities, impeccable organization, and a calm-under-pressure approach to fast-paced corporate environments.
Desirable Perks:
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A degree or equivalent experience in Hospitality or Business management.
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Experience with customer journey mapping or developing hospitality training programs.
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First Aid or Fire Warden certifications.
Are You the Perfect Fit?
You are naturally warm, empathetic, and possess high emotional intelligence. You are a detail-oriented professional who takes immense pride in creating memorable moments that exceed expectations.
