Delivery Lead

Morgan McKinley is partnering with a leading financial services organisation to secure an experienced Programme Delivery Lead to drive execution of a major FCA Redress Programme one of the largest structured regulatory redress exercises the UK market has faced since PPI.

This is a high-profile, contract opportunity for a senior delivery professional to take ownership of day-to-day programme execution across a complex, multi-workstream regulatory environment, working directly with executive stakeholders, regulatory teams and delivery partners.

Contract Details

• Duration: 12 months+ (strong potential for extension)
• Start date: Mid-September / Early October
• This is a Delivery Lead role focused on genuine ownership of delivery outcomes, not governance and reporting alone

What You'll Be Doing

• Leading day-to-day delivery of the Redress Programme, driving execution across workstreams including Policy & Regulatory, Customer Communications, Operations Readiness, Data & Analytics, Technology, Redress Calculations, and Complaints/Customer Operations
• Chairing the Programme Working Group and other governance forums, presenting to Steering Committees, Design Authorities and Executive stakeholders
• Owning programme risk, dependency and issue management, keeping delivery aligned to regulatory obligations and commitments
• Acting as the central point of coordination between business, operations, technology, policy and regulatory teams
• Maintaining an integrated programme plan and driving decision-making in a fast-paced, evolving regulatory environment

What We're Looking For

• Proven experience leading large-scale regulatory change, remediation or transformation programmes
• Significant delivery experience within financial services, banking or consumer finance
• Track record leading complex, multi-workstream programmes with executive visibility
• Strong governance expertise, including chairing forums and influencing senior stakeholders
• Comfortable operating in ambiguous, fast-changing environments

Desirable

• Experience of FCA-led remediation or redress programmes (e.g. PPI, other consumer redress schemes)
• Knowledge of Consumer Credit regulatory frameworks
• Consulting or professional services background