About the Role
We are seeking a Deal Desk (Commercial Operations) Coordinator to support a clients Seller Acquisition Programme.
This is a highly operational and commercially focused role, acting as the link between Lead Generation and Business Development. You will help manage the seller pipeline from initial lead intake and validation through to routing, CRM management, pipeline monitoring and reporting.
The successful candidate will play a key role in ensuring that the right opportunities reach the right Business Development teams quickly, while maintaining accurate, reliable and actionable pipeline data.
A major focus of the role will be reducing administrative workload for Business Development teams, allowing them to spend more time engaging with and acquiring new sellers.
Key Responsibilities
- Manage the end-to-end seller lead pipeline across multiple European markets.
- Review, validate and route incoming leads to the appropriate Business Development teams.
- Maintain accurate and up-to-date CRM records, ensuring pipeline data is complete and reliable.
- Monitor lead and opportunity progression, identifying ageing leads, bottlenecks, data-quality issues and workflow gaps.
- Track pipeline activity against agreed processes, SLAs and performance expectations.
- Produce regular pipeline reports and provide visibility on key trends, issues and opportunities.
- Work closely with Business Development and Lead Generation teams to resolve issues and keep opportunities moving.
- Proactively follow up on outstanding actions and ensure tasks are driven through to completion.
- Identify recurring operational issues and recommend improvements to processes and workflows.
- Help establish consistent ways of working across different European markets and teams.
- Support the development and implementation of scalable processes as the Pan-EU programme grows.
- Look for opportunities to simplify, standardise or automate repetitive administrative tasks.
- Provide general operational support to the Business Development organisation where required.
About You
The ideal candidate will have experience in Sales Operations, Commercial Operations, Business Development Support, Deal Desk, Sales Administration or a similar pipeline-focused environment.
You will be highly organised and comfortable working with large volumes of data, leads and competing priorities. Accuracy is important, but so is the ability to recognise when something isn't working and take action to resolve it.
Key Skills & Experience
- Previous experience in Sales Operations, Commercial Operations, Business Development Support or a similar role.
- Experience working with CRM systems, ideally Salesforce.
- Strong understanding of lead management, pipeline processes and commercial workflows.
- Comfortable working with data, reports and performance metrics.
- Ability to identify data inconsistencies, ageing leads, bottlenecks and process issues.
- Excellent attention to detail and organisational skills.
- Ability to manage multiple priorities and work to agreed SLAs.
- Strong communication and stakeholder-management skills.
- Proactive approach with a strong sense of ownership.
- Comfortable following up with stakeholders and driving actions through to completion.
- Ability to work across multiple markets, teams and stakeholders.
- Comfortable operating in an environment where processes are still evolving.
- A continuous-improvement mindset, with an interest in simplifying, standardising and automating processes.
- Good commercial awareness and an understanding of how lead generation, qualification, conversion and pipeline management contribute to business growth.
What We're Looking For
We're looking for someone who is organised, analytical and proactive, who can keep a busy pipeline moving, maintain high-quality data and identify ways to make the wider Business Development process more efficient.
Experience in a high-volume, fast-paced commercial environment would be particularly valuable.
