JOB PURPOSE
Our client is looking to hire a Change Specialist to their existing Change Management team. This role will help support the successful adoption of their Digital Transformation through a focus on people, including driving engagement and readiness for changes to business processes, technology, job roles and organisation structures. The role is responsible for development and administration of change activities within each business Division and all impacted employees.
The role will support all change related activities on the programme from impact assessment, stakeholder engagement and communications through to end user training and business adoption. The role will support the Change Lead in creating and implementing change management strategies and plans that maximise employee adoption and minimise resistance to change.
MAIN RESPONSIBILITIES
- Develops communication materials with appropriate messaging that helps cultivate engagement and acceptance to maximise adoption and benefits across the entities and geographies in each deployment wave.
- Supports business readiness activities through all programme deployment waves and phases.
- Help to create an environment that supports continuous connectivity, collaboration and knowledge sharing across the geographies and entities.
- Coordinates champion/floorwalker activities across the geographies and entities.
- Consults and Collaborates with the functional workstreams in the program to complete change management assessments.
- Supports the change lead in identifying, analysing and preparing risk mitigation tactics.
- Supports the change lead in identifying and managing anticipated resistance.
- Supports and engages with managers, senior leaders, change champions and super users.
- Supports role to position mapping for all impacted end users, organisational design and definition of roles and responsibilities.
- Coordinates efforts with business process managers, experts, champions, super users.
- Evaluates and ensures business readiness.
- Manages communications across stakeholder groups.
- Tracks and reports issues to the change lead.
- Defines and measures success metrics and monitors change progress.
EXPERIENCE
- 3+ years experience in a Change Management role, supporting complex change management initiatives, in a large scale or multinational organisation preferred
- Experience of major transformation programmes required
- Experience supporting Change Management activities on a technology transformation programme preferred
- ERP or functional experience advantageous
EDUCATION, LICENCES & CERTIFICATES
- Educated to degree level
- Certification in Change Management preferred
- Certification in Project Management desirable
