Company Overview
Our client is a well-established, purpose-led organisation operating at significant scale across Ireland. With a strong footprint across consumer-facing services, the business supports a large and diverse customer base through a broad mix of digital platforms and brands.
Digital experiences are central to how customers engage with the organisation. Ongoing investment in user-centred, design-led approaches ensures these experiences are intuitive, accessible, and grounded in genuine customer needs.
Job Overview
An exciting opportunity has arisen for a User Experience (UX) Manager to lead and shape digital experience strategy across a wide range of platforms and customer touchpoints.
This is a permanent role based in Cork, with occasional travel to other locations as required. Reporting to the Head of Digital Product, the UX Manager will play a key role in influencing digital direction at scale, while building a strong design culture and developing a high-performing UX team.
Responsibilities
What You'll Lead & Inspire
- Champion a design-led vision, ensuring all digital interactions reflect quality, trust, and customer focus.
- Lead, mentor, and develop a UX team, fostering an environment that encourages growth, innovation, and high standards.
- Define and own a UX strategy aligned with long-term organisational objectives.
- Establish and embed UX governance to drive clarity, consistency, and excellence across products and platforms.
- Advocate for usability, accessibility, and inclusive design as core principles.
- Uncover and articulate customer needs through research and insight, identifying meaningful opportunities for improvement.
- Collaborate closely with cross-functional partners across product, technology, and the wider business.
Your Impact
In this role, the UX Manager will:
- Build a deep understanding of how digital products and underlying systems work together.
- Lead the creation, evolution, and adoption of shared design systems and UX assets.
- Support and mentor designers, enabling clear development pathways and career progression.
- Drive a consistent, customer-centred UX approach across the organisation.
- Lead research initiatives using both data-driven and human-centred methodologies.
- Shape experiences that prioritise simplicity, clarity, and real customer value.
- Stay informed on emerging UX, digital, and retail trends to inform future thinking.
Requirements
About You
This role will suit someone who:
- Is motivated by creating experiences that make a positive difference for real users.
- Thrives on solving complex problems and bringing structure to ambiguity.
- Is a confident leader who understands and champions the strategic value of design.
- Is comfortable influencing and collaborating across teams and seniority levels.
- Is passionate about delivering high-quality experiences across mobile, web, and physical touchpoints.
- Balances strong UX craft with strategic thinking and commercial awareness.
Experience, Skills & Education
The ideal candidate will have:
- A qualification in IT, design, multimedia, or equivalent professional experience.
- A UX or HCI-related qualification (desirable).
- Proven experience leading and developing a UX or design team.
- At least 3 years' hands-on UX design experience across mobile and web platforms.
- Strong collaboration and relationship-building skills.
- Solid project management capabilities, with the ability to balance pace and user needs.
- Familiarity with front-end technologies (HTML5, CSS) and mobile app store requirements.
- A strong understanding of visual design, branding, and digital identity.
If this role sounds like the right fit, feel free to apply below.
