Job Title: Sales and Trade Counter Representative
Location: Cork
Position Type: Permanent, Full-Time
Salary: Competitive (Dependent on Experience) + Performance Bonus & Comprehensive Benefits
Our client is a market-leading specialist distributor of sustainable HVAC and building services solutions across Ireland. Backed by a major, established multinational group, they combine more than five decades of industry heritage with extensive nationwide stockholding facilities and high-calibre technical expertise.
Due to continued growth, they are now seeking a proactive and customer-oriented Sales & Trade Counter Representative to join their busy branch team in Cork.
The Role
This is a dynamic, hands-on role combining internal sales, customer service, and face-to-face trade counter support.
Acting as a key point of contact for trade professionals and commercial contractors, you will handle inbound sales enquiries, generate quotations, provide product advice, and serve customers across the trade counter. You will play an integral role in driving sales performance, nurturing existing client relationships, and delivering a seamless branch experience.
Key Responsibilities
- Deliver exceptional service across all customer touchpoints, handling inbound enquiries via telephone, email, and face-to-face.
- Assist trade customers with collections, product selection, and order processing, ensuring the trade counter and showroom areas are maintained to a high commercial standard.
- Generate, follow up, and accurately input customer quotations and sales orders using the branch ERP system.
- Partner closely with field sales representatives to identify commercial opportunities, pursue leads, and achieve branch sales targets.
- Provide proactive cover across trade counter functions during peak periods, annual leave, and team absences.
Candidate Profile
- Experience: 1-3 years of experience in a trade counter, internal sales, merchanting, or customer-facing branch support environment.
- Communication Skills: Strong interpersonal and rapport-building skills, with an engaging, professional telephone manner and counter presence.
- Organisation: Capable of multitasking, prioritising effectively, and maintaining high accuracy in a fast-paced commercial setting.
- Technical & IT Aptitude: Confident working with MS Office (Word, Excel, Outlook). Prior experience with Kerridge (K8) or comparable merchant ERP software is advantageous.
- Sector Knowledge (Desirable): Prior background in HVAC, plumbing, heating, mechanical building services, or builders' merchant sectors is preferred but not essential, as comprehensive training is provided.
- Eligibility: Full existing eligibility to live and work in the Republic of Ireland.
What's on Offer?
- Competitive basic salary, commensurate with experience
- Annual discretionary bonus scheme
- 21 days annual leave (increasing with length of service)
- Company contributory pension scheme
- Life assurance & income protection cover
- Employee Assistance Programme (EAP)
- Health and lifestyle screening programme
- Retail, high-street, and online discount schemes
- Structured ongoing product training and clear internal progression routes across a wider group network
