Customer Success Manager - Operations
About the Role
An opportunity has arisen for a Customer Success Manager to join a growing organisation that provides fundraising solutions to community-based organisations.
The role focuses on customer support, administration, data management and campaign coordination. The successful candidate will be organised, proactive and customer-focused, with the ability to work independently in a remote environment.
Key Responsibilities
- Support customers with queries, reporting and day-to-day requirements.
- Maintain customer records, documentation and internal systems.
- Assist with permit renewals and compliance documentation.
- Prepare reports, promotional materials and customer communications.
- Coordinate fundraising campaigns and events.
- Update website content and customer information.
- Assist with monthly finance administration, bookkeeping and reporting.
Requirements
- Excellent communication and customer service skills.
- Strong Microsoft Office skills, particularly Excel, Word, PowerPoint and Outlook.
- Good data management and analytical skills.
- Excellent attention to detail and accuracy.
- A proactive, reliable and flexible approach to work.
- Ability to work independently and manage competing priorities.
- Full Irish driving licence and access to personal transport.
- A secure and suitable home-working environment.
Package
- Salary: Competitive
- Location: Remote within Ireland, with occasional travel
- Hours: Monday to Friday, 38.5 hours per week
- Type: Full-time, permanent opportunity
