Job Description
Job Title: QC Supervisor
Department: Quality Control (QC)
Reports To: QC Manager
Role Purpose
The QC Supervisor is responsible for overseeing all Quality Control laboratory operations, including batch and lot release activities, implementation of GLP systems, and ensuring compliance with GMP and regulatory standards. The role ensures that QC personnel operate safely, efficiently, and in alignment with quality requirements, while continuously improving service levels to internal stakeholders. The QC Supervisor also leads staff development initiatives and contributes to cross-functional projects.
Key Responsibilities
1. Quality, Regulatory & Compliance
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Supervise daily QC laboratory operations to ensure compliance with all applicable regulatory and internal standards.
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Ensure all product released from site meets agreed specifications, including German and French DMF requirements, in collaboration with the Quality Team.
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Develop, review, and implement Standard Operating Procedures (SOPs).
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Maintain full compliance with relevant GMP and GLP standards.
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Promote a culture of continuous quality improvement within the laboratory.
2. Customer Service & Cross-Functional Support
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Enhance service delivery from QC to all internal departments.
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Actively participate in cross-departmental project teams as required.
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Build strong working relationships with internal stakeholders to ensure efficient issue resolution and communication.
3. Training & People Development
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Develop and implement a structured Quality Training Plan for QC personnel.
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Foster a positive, proactive, and team-oriented laboratory environment.
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Lead, coach, and motivate staff to achieve high performance standards.
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Minimize HR-related issues through effective communication and management practices.
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Conduct regular team meetings and one-to-one sessions, ensuring clear documentation and open communication.
4. Safety & Environmental Compliance
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Ensure full compliance with all safety and environmental regulations.
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Maintain safe laboratory operations and ensure all staff are trained in safe working procedures.
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Oversee laboratory risk assessments and ensure control measures are reviewed and updated regularly.
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Ensure all staff understand emergency procedures.
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Maintain high housekeeping standards, including unobstructed fire exits and safety points.
5. Operational & Supervisory Leadership
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Continuously review, audit, and improve QC systems and processes.
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Drive operational excellence, quality improvements, and management effectiveness.
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Establish a results-driven culture with strong accountability and follow-through.
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Monitor laboratory performance against targets and KPIs.
Core Competencies
Technical Expertise
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Strong technical knowledge relevant to QC laboratory operations.
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Demonstrated expertise within area of responsibility.
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Commitment to staying current with technical and regulatory developments.
Leadership & Communication
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Strong leadership and people development skills.
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Effective communicator with the ability to engage diverse teams.
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Ability to adapt communication style to different stakeholders.
Performance & Decision-Making
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Proven decision-making capability.
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Self-motivated with the ability to work independently.
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Experience working in a target-driven environment.
Person Specification
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Third-level qualification in Science or a related discipline.
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Minimum of 10 years' experience in a quality or laboratory environment, preferably within a GMP manufacturing setting.
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Proven experience managing and motivating teams.
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Strong compliance mindset with a focus on quality and performance.
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Demonstrated ability to work collaboratively and build positive working relationships.
