Location: Cork, Ireland (3 days on-site / 2 days remote)
Type: Full-time, Permanent
Experience: 1-2 years in IT support
Driving Licence Required: Yes - own transport needed for client site visits
About the Company
Our client is a fast-growing, Ireland-based Managed IT Services Provider (MSP) delivering end-to-end technical support to small and medium businesses across various sectors. From simple printer setup to Azure migrations and Microsoft 365 management, they act as a one stop shop outsourced IT department for their clients.
About the Role
We're seeking a Field & Remote IT Support Engineer to join our client's expanding Cork-based team. You'll be helping SMEs by providing friendly, professional, and effective IT support. Each day brings a new challenge, and you'll play a vital role in keeping client systems running smoothly.
What You'll Be Doing
- Provide on-site and remote support for hardware, software, and networking issues
- Troubleshoot technical problems - identify, diagnose, and resolve efficiently
- Install, maintain, and support PCs, laptops, and networking equipment
- Assist in network setups, small data centre installs, and general IT rollouts
- Administer Microsoft 365, user accounts, and permissions
- Work with networking and firewall devices (experience with SonicWall, Fortinet, etc. is a plus)
- Liaise directly with clients - being presentable and customer-focused is key
- Meet agreed Service Level Agreements (SLAs)
What We're Looking For
- 1-2 years' experience in an IT support role (MSP experience is a plus)
- Hands-on experience with Windows OS, Microsoft 365, networking, and troubleshooting
- Exposure to firewalls, routers, and switches
- Strong communication and interpersonal skills - comfortable working with end users
- A self-starter who enjoys variety, wears multiple hats, and learns quickly
- Full Irish driving licence and access to your own car (site visits required)
- Fluent in English (written and verbal)
Bonus Points For
- Microsoft certifications (Modern Work, Infrastructure, etc.)
- Experience supporting clients across multiple industries
- Previous field engineer or MSP environment experience
What's In It For You
- Competitive salary and expenses package
- Flexible hybrid working - 3 days on-site, 2 from home
- Access to professional development and technical training
- Supportive, low-turnover team with a collaborative, friendly culture
- Be part of a growing company where your work makes a direct impact
If you feel like this role could be a good fit for you and you're interested, feel free to apply here or reach out to me directly at
