This role supports initiatives across the business using Design Thinking methodologies to make outcomes of projects more customer-centric and more innovative.
This is a permanent full time role with a requirement to be on site in the Cork office twice per month.
Reporting to Senior Experience Designer you will be responsible for:
Assisting the Senior Experience Designer in the organization and delivery of service design projects which includes:
- Conducting in-depth research with users
- Facilitating ideation sessions with cross functional teams
- Documenting outcomes
- Journey mapping processes
- Formulation of prototyping plans
- Coordination of projects including full user insights and reporting on outcomes and recommendations
- Working with project owners to support future vision and priorities for product transformation.
- Effectively present research/project findings using diverse set of methods in an engaging and inspiring way and with very clear actions and recommendations based on the learnings.
- Coordinate projects' internal process including purchase orders administration, recruiting requests, project files management, incentives ordering, etc.
- Support and/or facilitate workshops with various parts of the business as needed.
- Support the promotion the Service Design/Design Thinking methodology and upskilling relevant people in the business to become more customer centric and innovative.
Required experience:
- A third level Degree ideally in Marketing, Business, Innovation or Design or some related discipline where user understanding is key.
- 1 or more years of hands-on Service Design/Design thinking, Insights, Innovation or UX experience would be helpful.
- Strong project management skills including problem-solving abilities.
- A solid grasp of planning and conducting user research.
- Designing and facilitating (remote/in person) workshops for brainstorming, ideation, synthesis and mapping would be advantageous.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
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