Clerical Officer Mallow

Clerical Officer - Grade 3 Mallow

We're seeking a Clerical Officer to join a busy medical setting in Mallow. This full-time contract role is perfect for someone who's highly organised, detail-oriented, and thrives in a fast-paced administrative environment.

If you're proactive, dependable, and enjoy supporting others behind the scenes, we'd love to hear from you!

Notice - Immediate requirement

Salary - €17:04 ph

Hours 9-5pm

Duration 3 months to begin with

Key Responsibilities:

• Manage and update waiting lists, ensuring accuracy and timeliness.
• Book and confirm appointments with patients and clinicians.
• Communicate directly with patients by phone and email, providing updates and confirming appointment details.
• Liaise with psychologists and other team members to confirm pre- and post-appointment details.
• Manage appointment logistics, ensuring patients are scheduled at the most convenient available location.
• Conduct appointment validation checks and follow up on cancellations or changes.
• Handle sensitive conversations with empathy and professionalism, particularly when engaging with service users who have been waiting extended periods for appointments.
• Maintain accurate records and documentation in line with data protection and confidentiality standards.

The Ideal Candidate:

• Previous experience in an administrative role, ideally within healthcare, public sector, or another customer facing environment.
• Confident communicator with strong interpersonal skills and a professional phone manner.
• Comfortable handling challenging conversations and managing expectations in a calm, empathetic manner.
• Proficient in Microsoft Outlook and Excel, with the ability to manage scheduling, emails, and data entry efficiently.
• Highly organised, detail-oriented, and able to prioritise tasks in a busy environment.
• Flexible and solution-focused, with a proactive approach to problem-solving.

Additional Information:

This role involves significant direct communication with service users who may have been on waiting lists for an extended period. The successful candidate should be resilient, empathetic, and able to remain professional under pressure while delivering a high standard of administrative support to the team.