Do you have customer service experience?
Are you looking for something new with great opportunities for you to upskill and progress?
This role is a step straight into the financial sector and has fantastic benefits and career progression opportunities.
A leading company in Shannon are looking for people to join their growing team. This role is a fantastic opportunity for people who are unsure of their career path as this role allows you to kick-start a career in the financial sector.
This is an amazing opportunity for someone looking to start their career in the financial sector by gaining first-hand experience and getting the opportunity to gain a globally recognized APA Qualification that is funded as a part of your training with full study support provided.
Duties:
- Responsible for putting payment plans in place.
- Handling a portfolio of customers.
- Providing a high level of customer service at all times.
- Deal with customer queries and complaints.
- Escalate severe queries to management.
- Deal with queries in a timely fashion.
- Correspond with customers via telephone, letter and email.
Skills and Experience:
- 1-2 years experience in customer service
- Leaving Certificate
- Call center experience- desirable
- Graduates- desirable
- Ability to work to targets and deadlines
- Native level English required
- Negotiation skills
- I.T Knowledge
Benefits:
- Bonus available.
- Pension from Day one.
- Healthcare from Day One.
- Full study support for APA.
- 20 days holidays plus 3 company days.
- Free parking on site.
- Weekends off.
- Hybrid working available.
