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EUC Engineer

Job Seekers Singapore Healthcare, IT IT

Job Summary

  • Singapore
  • Permanent
  • BBBH767968
  • Oct 12, 2020
  • Competitive
Job Description

This person will support day to day EUC operation and projects for users in various locations. He will be working closely with ITMO vendors and managing their service level.

Years of Experience

At least 5 - 6 years' experience in developing, implementing and maintaining IT systems

Position Summary / Project Description

This person will support day to day EUC operation and projects for users in various locations. He will be working closely with ITMO vendors and managing their service level. He is also expected to assist in planning, procurement and mass deployment of EUC equipment to meet the future operation requirements.

Role and Responsibilities

The Senior EUC Engineer manages and provides the IT support to end users on issues relating to hardware and software. He provides management to a group of IT professional and support staff and focuses on setting goals and priorities. He plans and directs the EUC activities of the organization and coordinates the effective design, implementation and operation of management information systems and applications. He oversees the maintenance and upgrading of support systems.

He possesses strong leadership and communication abilities, and is able to set realistic goals and implement appropriate plans to guide the team toward achieving those goals. He is able to address multi-faceted issues effectively and in a collaborative manner including across departments.

Implement IT Support Service Plans

* Lead the implementation of support services across the organization

* Define best practices and Service Level Agreements for the support function

* Establish performance and reporting measures to provide an effective and efficient level of service

Manage IT support Activities

* Identify actions to maintain or improve levels of service

* Advise the business on IT support metrics and capabilities

Oversee System Maintenance

* Prioritise activities to ensure continuity of service and prompt issue resolution

* Oversee the compiling of data for reporting purposes

* Review trends and patterns

* Plan installation of hardware equipment, software and maintenance agreements

* Recommend acquisition of new technology and software

Provide Incident Resolution Guidance

* Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved

* Respond to more complex, escalated enquiries from team members

* Evaluate results of investigation reviews

* Develop problem solving guidelines, checklists, or other materials to assist staff to respond to user problems that are recurring or routine

* Oversee disaster recovery planning and testing

Manage Teams

* Oversee team management including budgets, forecasting, work allocations and staffing

* Develop staff through ongoing coaching, mentoring and career discussions

* Define common goals, direction and accountability among staff

* Drive effective performance management practices within department in accordance with company policies and procedures

Requirements / Qualifications

Experienced in deskside operations, end user engagement and well verse with relevant desktop products such as Antivirus and Patch Management

* Good technical knowledge in managing Microsoft Windows Operating Systems

* Good exposure in medium to large scale environment's project deployment / execution

* ITIL certifications will be preferred

* Minimum diploma in IT, Computer Science / Engineering or equivalent

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Consultant Details

Consultant Details

BinBin Du
BinBin Du
  • Programme Delivery Consultant | IT
  • +65 6818 3149
  • bdu@morganmckinley.com