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Change Management Manager (ITIL)

Job Seekers Singapore IT, Project & Change Management IT

Job Summary

  • Singapore
  • Permanent
  • BBBH803050
  • Jan 07, 2022
  • Competitive
Job Description

M3S is looking for Change Management Specialists on behalf of our client who is a nationwide health technology company.

M3S is looking for Change Management Specialists on behalf of our client who is a nationwide health technology company.

You will be responsible for the proper design, execution and improvement of the process (Change, Service Transition, Problem, and Incident management). Apart from overseeing the day-to-day operations, you will ensure that the processes are carried out. You will provide regular updates concerning the performance of the process and represents this process concerning all decisions made by senior management.

The resource is required to be part of the team to co-ordinate, manage and facilitate approval for change requests of production deployment, with the Change Advisory Board (CAB), review of failed change requests; define, implement and continuously optimize change control process and/or tool to achieve business continuity and resilience.


  • Change Management, coordinate Change Advisory Board meetings and manage approval of all change requests for deployment
  • Collaborate with multiple internal teams across disparate groups to assess change requests for risks and unintended consequences
  • Make recommendations to reduce risk, increase chance of likely success, and minimize business impact of change requests
  • Manage the change control process to ensure all changes to service assets and configuration items are recorded in the Configuration Management system
  • Send change downtime and completion broadcast communication to all IHiS stakeholders
  • Define and maintain Fixed Maintenance windows for production change deployment
  • Maintain and update change control portal
  • Improve process efficiency (e.g. streamlining) and effectiveness
  • Maintain processes, templates and SOP, website and information related to change control
  • Provide regular report on SLA measurement and/or performance of ITSM processes
  • Review/Prepare progress reports for initiatives and present the reports when required

More Information

  • Bachelor's degree in computer science or other highly technical, scientific discipline
  • 5-10 yrs of Technical / Application Support experience
  • Proven experience of working efficiently in a cross functional team
  • ITIL v3/v4 certification and strong service-oriented experience
  • Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains
  • Ability to establish and manage processes and practices through collaboration and the understanding of business

If you are interested in this role and would like to discuss the opportunity further, please click apply now or email Lorren Teiw at for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a response

within 14 days please accept this as notification that you have not been shortlisted.

Teiw Hui Shi (Lorren)

Morgan McKinley Pte Ltd | EA Licence No: 11C5502 | EAP Registration No: R1547291


Consultant Details

Consultant Details

Lorren Teiw
Lorren Teiw
  • Talent Sourcer | M3S
  • +65 6818 3137