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Bank Officer

Job Seekers Singapore Financial Services Front Office & Insurance Financial Services - Financial Markets

Job Summary

  • Singapore
  • Contract
  • BBBH811308
  • Mar 29, 2022
  • Competitive
Job Description

Our client, a prestigious global bank is looking for a Bank Officer for their Customer Service Management team to offer their professional services.

(12 Months contract - Highly extendable and convertible)

 

Job Description

Morgan McKinley is working in partnership with a British multinational investment bank and financial services company to assist the Customer Services Management desk.

The incumbent will be responsible for professional customer care service and offering first-contact resolutions by representing the bank's financial products and services.

 

Key Responsibilities

  • Provide the highest level of customer service to customers by handling calls in a prompt and professional manner.
  • Instill customer confidence and generate loyalty by striving to offer first-contact resolution whenever possible.
  • Take ownership by following-up and providing timely updates to customers when their enquiries are being directed to the appropriate department for resolution.
  • Strive to deepen customers' relationship by recommending customized solutions to customers through engagement and needs analysis.
  • Enhance customers' experience by introducing them to self-service banking channels that suit their needs.
  • Serve the brand ambassador by demonstrating professionalism, strong knowledge on products and services, and optimizes every opportunity to exceed customer expectations with each call.
  • Ensure documentation and administrative work relating to each customer call is completed in an accurate and prompt manner.
  • Meet all service standards and assigned targets at the individual and team levels.

 

The Successful Applicant

As a successful applicant, you would have the following skills & qualifications:

  • Fluency in English with excellent communication skills.
  • Disciplined, mature and able to multi-task independently under pressure.
  • Service-oriented with strong interest in developing a customer-focused career.
  • Able to work on 24/7 rotating shifts (5-day work week).
  • Pleasant personality and able to work effectively in a team.
  • Prior customer service experience would be an advantage.

Referrals are greatly appreciated.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502

EAP Registration No: R22104905

Registration Name: Karthiga Sivaram

 

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as a notification that you have not been shortlisted.

Consultant Details

Consultant Details

Karthiga Sivaram
Karthiga Sivaram
  • Associate Consultant | Operations Contracting
  • +65 6916 0525
  • ksivaram@morganmckinley.com