- BBBH811308 Mar 29, 2022 Competitive
Our client, a prestigious global bank is looking for a Bank Officer for their Customer Service Management team to offer their professional services.
(12 Months contract - Highly extendable and convertible)
Morgan McKinley is working in partnership with a British multinational investment bank and financial services company to assist the Customer Services Management desk.
The incumbent will be responsible for professional customer care service and offering first-contact resolutions by representing the bank's financial products and services.
- Provide the highest level of customer service to customers by handling calls in a prompt and professional manner.
- Instill customer confidence and generate loyalty by striving to offer first-contact resolution whenever possible.
- Take ownership by following-up and providing timely updates to customers when their enquiries are being directed to the appropriate department for resolution.
- Strive to deepen customers' relationship by recommending customized solutions to customers through engagement and needs analysis.
- Enhance customers' experience by introducing them to self-service banking channels that suit their needs.
- Serve the brand ambassador by demonstrating professionalism, strong knowledge on products and services, and optimizes every opportunity to exceed customer expectations with each call.
- Ensure documentation and administrative work relating to each customer call is completed in an accurate and prompt manner.
- Meet all service standards and assigned targets at the individual and team levels.
The Successful Applicant
As a successful applicant, you would have the following skills & qualifications:
- Fluency in English with excellent communication skills.
- Disciplined, mature and able to multi-task independently under pressure.
- Service-oriented with strong interest in developing a customer-focused career.
- Able to work on 24/7 rotating shifts (5-day work week).
- Pleasant personality and able to work effectively in a team.
- Prior customer service experience would be an advantage.
Referrals are greatly appreciated.
Morgan McKinley Pte Ltd
EA Licence No: 11C5502
EAP Registration No: R22104905
Registration Name: Karthiga Sivaram
Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as a notification that you have not been shortlisted.
Associate Consultant | Operations Contracting
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