The Company:
Our client is one of Ireland's leading retail and SME banks. Their focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.
Your Role:
This role involves overseeing and ensuring that third parties meet certain standards, comply with regulations, and fulfil contractual obligations. It includes assessing risk, monitoring performance, and implementing measures to safeguard the interests of the business engaging with these third parties.
The TPM Business Assurance specialist will provide leadership across the division regarding internal control framework, Operational Risk, Compliance etc.
Your Team:
You will be a member of a commercially focused Third Party Management Team. Reporting to the Manager, Third Party Management (TPM), you will be responsible for ongoing monitoring of supplier performance against the business's expectations/requirements, and reporting upon these monthly to our TPM Committee for oversight, escalation, and issue resolution. You will work with fellow team members in SRM to appropriately validate scorecards, annual attestations, and track remedial plans to closure.
Your Responsibilities:
Activity Monitoring and Planning
- Design, build and implement quality evaluation processes across the TPM team and the greater Group Operations Division, ensuring all critical touch-points are sufficiently assessed and validated.
- Ensure all Quality Assessment programmes are designed to deliver best in class customer experience while ensuring the division adheres to agreed process and procedures.
- Ensure the Control Testing for the TPM Team within Operational Resilience/Group Operations, is executed as per agreed schedule with Enterprise Risk Management & Operations (ERM&O).
- Ensure accurate and timely assessment reports, trend analysis and feedback is provided to the division Management team.
- Utilise statistical tools to measure the accuracy of all assessments on a regular basis in order to ensure a high and consistent evaluation standard is maintained across the team.
- Provide continuous improvement leadership in activities to ensure complete and accurate quality assessment outputs that identify process issues and secure process efficiencies and enhancements.
- Work to build and maintain strong working relationships with all Key Stakeholders with the primary objective of creating a solid platform of communication.
- Manage and monitor the allocation and utilisation of resources and act as a gatekeeper to ensure the team manages BAU requirements as well as ad hoc projects.
- Update and maintain internal standards, policies and procedures as needed to ensure current processes are clearly documented and consistent with internal control framework.
Standards, Risk and Controls
- Assist with the development, implementation and on-going maintenance of a robust internal control framework review plan.
- Co-ordinate the required input/feedback from the relevant team(s) from within TPM Operational Resilience/Group Operations as Business Assurance are a central point of contact with a number of 2nd line functions, on behalf of Operational Resilience/Group Operations.
- Identify gaps and deficiencies in controls and operating procedures, and recommend changes to mitigate the underlying operational risks.
- Facilitate the tracking and closure validation of risk mitigation plans.
- Provide leadership across the division regarding internal control framework, Operational Risk, Compliance etc.
People and Personal Development
- Ensure performance and behaviours are in line with Group Values.
- Use interpersonal skills to achieve desired behaviour and improve results including handling conflict, listening, giving and receiving feedback, and managing differences.
- Provide timely and effective feedback on individual and team performance.
- Supervise, recruit and develop staff and deal with any staff issues arising in conjunction with Manager.
- Ensure employee satisfaction by creating team connection, communicating direction and goals, providing regular performance feedback and developing members of the team to ensure career growth.
- Drive the team to meet and exceed metrics expectations; understand how to utilise the team to improve outcomes and take action to meet goals.
- Identify and deliver individual coaching and development plans across a wide variety of skill levels and ensure ongoing succession planning.
- Take personal responsibility for own personal development plan and your teams personal development plans.
- Seek to undertake appropriate further learning and development as necessary.
- Keep up to date with emerging technologies and techniques.
- Remain open to feedback from managers and peers.
Requirements:
Essential:
- A strong focus on Risk with an ability to view potential risks in a solution-focused manner.
- Committed to delivering right customer outcomes.
- Strong communication skills and an ability to positively influence stakeholders.
- Experience in identifying and implementing process improvements.
- Committed to working collaboratively across business areas to deliver results.
Desired:
- Experience of risk and/or business assurance in a financial services setting
- Experience at managing complex activities; can think creatively and laterally to solve problems.
- Strong business and commercial acumen.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.