Our client, a leading global tech multinational, is looking to bring on a Program Manager into their Global Insights team.
This role offers hybrid working with 3 days onsite and 2 days at home. Please note this is an 11 month contract.
Responsibilities:
- Support the Insights team in managing production of Insight reports.
- Report process, policy and product concepts effectively to senior leadership, business and cross-functional partners by simplifying complex problems
- Perform urgent, time-sensitive investigations of quality issues or escalations to determine root cause and recommend corrective action using data driven insights
- Identify and quantify the impact of top quality metric issues, conduct root cause analyses, and work with key cross-functional partners to implement change
- Proactively and independently initiate and execute implementation plans and drive projects to completion with minimal guidance
- Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards
- Deeply understand the architecture and integration points of Facebook's community support processes, products and policies
Requirements
- 5-7 years working in an Operations, Insights, Analytics, Product, Engineering or equivalent team, preferably in a technology company or consulting firm or similar fast-paced environment
- 5+ years experience delivering presentations to key stakeholders
- 5+ years of Project/Program Management experience
- Experience in operational excellence and process improvement methodologies like Six Sigma and Lean
- 5+ years professional experience with Excel (PivotTable, Charts, Statistical functions) and SQL
- Bachelor's degree in a quantitative field such as mathematics, statistics, economics or related field is advantageous
- Experience in program and stakeholder management in a cross-functional and cross geographical capacity
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.