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Customer Service Administration - Italian

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Job Summary

  • Dublin
  • Permanent
  • BBBH839279
  • Jan 24, 2023
  • Competitive
Job Description

This is an excellent opportunity for an Italian Speaking Customer Service Administrator to work with one of Europe's leading providers of third-party services to the life assurance industry.

Title: Customer Service Administrator - Italian

Type: Permanent

Salary: €31,000 - €33,000

Location: Dublin

Hybrid - 3 days in the office

 

Description:

The ideal candidate will work within a team to consistently deliver the expected excellent customer service standards, maintain excellent client relationships and escalate any actions where appropriate within agreed SLAs.

Responsibilities:

  • Complete teamwork within the required SLAs and make sure own work and the overall team meet their daily SLAs
  • Deliver a top class customer service to all internal and external customers
  • Handle level 1/level 2 queries on a daily basis. Provide telephone support during agreed hours where required. Respond promptly to emails, correspondence, telephone calls and technical queries from clients, distributors and policyholders in Italian
  • Quality-check outgoing policyholder documentation and incoming policyholder requests
  • Provide support to the Service Coordinator / Team Manager as required
  • Responsible for making sure all their work is completed to a high standard
  • To identify & escalate errors occurring within the team. To suggest solutions and controls required
  • Contribute to the development of service standards and play a part in delivering these standards
  • Help implement controlled manual solutions while system functionality is being developed.
  • Test and document the operating effectiveness of departmental controls. Adhere to our control framework to a high standard to ensure audit and quality standards are always maintained.

 

Requirements:

  • Experience in a similar working environment or industry
  • Experience in Insurance/Finance
  • An ability to work in a small flexible team operating to tight deadlines.
  • Excellent written and oral communication and interpersonal skills.
  • A strong customer service orientation.
  • It is essential that the potential jobholder be able to analyse & process requests based on receipt of documentation in Italian
  • Problem-Solving and Decision Making
  • Communicating and Influencing
  • Delivering Superior Customer Satisfaction
  • Drive for Results
  • Teamwork and Cross-Functional Collaboration

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

Consultant Details

Consultant Details

Ahmed Omar
Ahmed Omar