Account Switiching

Job Description

Administrator / Account Switcher

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Current Account Switching Administrator

The successful candidate will be responsible for several activities including the switching of current accounts into and out of the bank (under the Code of Conduct on the Switching of Payment

Accounts with Payment Service Providers), customer contact, liaising with other banks and handling of manual customer correspondence.

Key Duties & Responsibilities

The successful candidate will be responsible for the following activities:

• Ensuring that account switching applications received from all channels are processed accurately and within internal and Central Bank SLA's
• Liaising with other banks where required
• Generation & review of manual customer correspondence
• Provide support/assistance to other team members within the department
• Report and communicate to management on problems, which arise and suggest solutions on how to overcome them

General Requirements

• Provide a high-quality professional service by providing prompt responses and first-time resolution of customer queries
• Daily task and time management
• Ensure work is carried out and completed in a controlled, compliant, timely and accurate manner with emphasis on attention to detail
• Ensure procedures and compliance requirements are adhered to in relation to daily

Knowledge, Education & Experience:

• Relevant experience at administrator level in a Financial Institution
• Knowledge of the Code of Conduct on the Switching of Payment Accounts with Payment Service Providers
• General awareness of potential risks posed to the business
• Proficient in the use of Microsoft Word, Excel and Outlook

Core Competency Skills:

• Proven ability in meeting challenging deadlines
• Strong analytical ability and attention to detail combined with good judgement and an ability to think independently
• Results focused and the ability to perform to meet stretch targets
• Self-motivated and highly energetic with the ability to work on their own initiative or as part of a team
• A strong customer focused mindset
• Collaborative style and good team player
• Able to manage high workloads and conflicting priorities
• Able to seek out and identify opportunities for improvement

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.