Morgan Mckinley are delighted to be working with a fast growing FMCG business who are consistently an employer of choice
Customer Service Assistant
Amersham - close to main transport links & free parking
£18,000 - £20,000 + Bens + Bonus
Flexible working hours with working from home option
This is rare opportunity for a Customer Service Assistant to join a fast growing FMCG business who offer excellent development to progress and exposure to all areas of the business both in the UK & Internationally.
Reporting to the Customer Service Manager and working closely with supply chain colleagues across the world, you will assist in the management of customer accounts from order entry to delivery. As a key point of contact you will be responsible for helping to optimise long-term relationships with our partners. Acting as a customer advocate for the business, you will play a key role in facilitating effective customer communication between sales & operations aimed at enhancing the overall customer experience.
Primary Duties & Responsibilities
Sales order processing specifically including.
Customer relationship management.
Maintaining management information in relation to customer accounts & open orders.
Collating and analysing customer sales data & feedback.
Skills & Experience
A friendly individual demonstrating a high level of empathy. Exhibiting a courteous and helpful manner. Comfortable in dealing with a range of customer service situations. A quick learner capable of problem solving on behalf of customers.
A diligent and accurate worker with a keen attention to detail.
Experience in a B2B customer service environment, ideally gained within a consumer goods / retail.
A good communicator (verbal & written) with excellent interpersonal skills. The ability to listen carefully and convey information clearly.
A good level of numeracy and proficiency in Excel as well as other Microsoft Office products.
Previous experience of order processing via the use of ERP systems.
Interviews will take place over the coming weeks so please get in contact with me asap for more information.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.