You are visiting this website from:
View All Jobs

Customer Service Assistant

Job Seekers United Kingdom Office Support & Secretarial Commerce & Industry

Job Summary

  • Amersham
  • Permanent
  • BBBH798835
  • Dec 01, 2021
  • £20k - £25k
Job Description

Morgan Mckinley are delighted to be working with a fast growing FMCG business who are consistently an employer of choice

Customer Service Assistant

Amersham - close to main transport links & free parking

£18,000 - £20,000 + Bens + Bonus

Flexible working hours with working from home option

This is rare opportunity for a Customer Service Assistant to join a fast growing FMCG business who offer excellent development to progress and exposure to all areas of the business both in the UK & Internationally.

Reporting to the Customer Service Manager and working closely with supply chain colleagues across the world, you will assist in the management of customer accounts from order entry to delivery. As a key point of contact you will be responsible for helping to optimise long-term relationships with our partners. Acting as a customer advocate for the business, you will play a key role in facilitating effective customer communication between sales & operations aimed at enhancing the overall customer experience.

Primary Duties & Responsibilities

Sales order processing specifically including.

  • Advising customers on order placement and delivery planning.
  • Order reviews / sales order entry.
  • Monitoring & championing on time delivery.
  • Administration of customer order portals.
  • Order amendments & cancellations.

Customer relationship management.

  • Responding to customer requests / enquiries about products & service.
  • Anticipating / preventing issues / resolving complaints.
  • Championing customer requirements within the business, liaising cross functionally to ensure that customer order expectations are understood and met.
  • Developing & documenting customer insight / knowledge. Offering proactive support to enhance the customer experience.
  • Keeping customers up to date regarding products and services.
    • Promotional activity.
    • Upselling related products / services.

Maintaining management information in relation to customer accounts & open orders.

  • ERP database updates.
  • Preparing open order reports.
  • On time delivery metrics & order delay reporting.

Collating and analysing customer sales data & feedback.

  • Providing insight on sales data by account.

Skills & Experience

A friendly individual demonstrating a high level of empathy. Exhibiting a courteous and helpful manner. Comfortable in dealing with a range of customer service situations. A quick learner capable of problem solving on behalf of customers.

A diligent and accurate worker with a keen attention to detail.

Experience in a B2B customer service environment, ideally gained within a consumer goods / retail.

A good communicator (verbal & written) with excellent interpersonal skills. The ability to listen carefully and convey information clearly.

A good level of numeracy and proficiency in Excel as well as other Microsoft Office products.

Previous experience of order processing via the use of ERP systems.

Interviews will take place over the coming weeks so please get in contact with me asap for more information.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

broadbean-tracking