IT Incident and Change Management Manager

Responsibilities:

• Lead daily IT Operations meetings to review and track changes and issues.
• Evaluate and approve change requests; coordinate Change Advisory Board (CAB) meetings.
• Monitor change request progress and ensure timely completion.
• Maintain and update policies and procedures; deliver annual user training.
• Prepare and present monthly management reports.
• Manage the full lifecycle of IT incidents and problems, from initiation to resolution.
• Conduct monthly review meetings with IT, Development, and Governance teams.
• Ensure incident management processes and documentation are kept current and effective.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 5 years' experience in IT Service Management, preferably in the banking or financial sector.
• Familiarity with ITIL and project management methodologies is a plus.
• Strong technical knowledge across infrastructure, databases, systems, and networks.
• Proven ability to lead, collaborate, and communicate effectively across teams.
• Fluent in English, Cantonese, and Mandarin.