Client Services, Japanese Speaking - Foreign Fund Admin

Responsibilities:

• Respond promptly to client and investor inquiries via email or phone, ensuring all issues are resolved within agreed timelines.
• Utilise internal systems to efficiently manage queries, follow-ups, and communications.
• Coordinate with global and local teams to resolve issues related to payments, receipts, AML/KYC, reporting, and other matters.
• Prepare accurate client and investor reports and mailings in a timely manner.
• Provide proactive, high-quality support, addressing requests related to account openings, data updates, and trade instructions.
• Ensure compliance with policies, procedures, and fund-specific guidelines while escalating risks or issues quickly.
• Prepare internal reports (e.g., KPIs) and participate in client meetings, including creating presentation materials.

Requirements:

• Bachelor's/Master's degree or equivalent experience.
• Fluency in Japanese (native or N1 level) and English.
• Excellent communication and interpersonal skills (verbal and written).
• Team-oriented, adaptable, and skilled in problem-solving.
• Strong attention to detail, multitasking ability, and stress management.
• Proficiency in Office applications (Word, Excel, PowerPoint).
• Willingness to take a shift to work on Hong Kong public holidays.