Service Delivery Manager (i-bank), contract

Job Description

A top tier investment bank is looking for an experienced service delivery manager for managing, designing and delivering data center in APAC region

Responsibilities:

• Collaborate with internal teams to create service catalogues
• Prepare weekly and monthly service delivery reports to show our service delivery performance
• Partner with vendors and internal teams to devlier project and services successfully
• Standardize APAC Datacenter Services across all countries
• Analyze service request patterns to understand service request peaks to plan and arrange resources accordingly
• Regularly review and evaluate services provided by our vendors to make sure that vendor service meet SLAs agreed
• Support daily service operations, Change Management, Problem Management, Incident Management, Business Continuity and Disaster Recovery Management
• Perform various controls related to Datacenter regularly and support/contribute all audits related to APAC Datacenter
• Advise APAC regional country Datacenter Manager and update Global Datacenter Manager on the latest global standards and directions to implement it in APAC
• Contribute to RFPs, bid proposals, contracts, scope of work reports, and other documentation for Datacenter Projects and associated efforts

Requirements:

• Over 10 years of working experience in datacenter in the financial industry including 5 years in designing and delivering services
• Solid experience in managing multiple datacenter migration projects in APAC region
• Experience in DCIM tools
• Certified in datacenter design
• Certified in PMP and ITIL
• Strong communication skills in English
• Ability to work under pressure and out of office hours