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Service Delivery Manager (i-bank), contract

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Job Summary

  • Hong Kong SAR
  • Contract
  • JN -082023-1945334
  • Aug 18, 2023
  • Competitive
Job Description

A top tier investment bank is looking for an experienced service delivery manager for managing, designing and delivering data center in APAC region


  • Collaborate with internal teams to create service catalogues
  • Prepare weekly and monthly service delivery reports to show our service delivery performance
  • Partner with vendors and internal teams to devlier project and services successfully
  • Standardize APAC Datacenter Services across all countries
  • Analyze service request patterns to understand service request peaks to plan and arrange resources accordingly
  • Regularly review and evaluate services provided by our vendors to make sure that vendor service meet SLAs agreed
  • Support daily service operations, Change Management, Problem Management, Incident Management, Business Continuity and Disaster Recovery Management
  • Perform various controls related to Datacenter regularly and support/contribute all audits related to APAC Datacenter
  • Advise APAC regional country Datacenter Manager and update Global Datacenter Manager on the latest global standards and directions to implement it in APAC
  • Contribute to RFPs, bid proposals, contracts, scope of work reports, and other documentation for Datacenter Projects and associated efforts


  • Over 10 years of working experience in datacenter in the financial industry including 5 years in designing and delivering services
  • Solid experience in managing multiple datacenter migration projects in APAC region
  • Experience in DCIM tools
  • Certified in datacenter design
  • Certified in PMP and ITIL
  • Strong communication skills in English
  • Ability to work under pressure and out of office hours


Consultant Details

Consultant Details

Nelly Sze
Nelly Sze