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Senior Customer Engagement Manager (HNW) - Luxury

Job Seekers Hong Kong SAR China Sales & Marketing Hospitality & Tourism

Job Summary

  • Hong Kong SAR
  • Permanent
  • BBBH825943
  • Sep 07, 2022
  • Competitive
Job Description

Our client is a very large company in Asia with an unique business nature in entertainment and hospitality, they are currently looking for a Senior Manager to help with their HNW client development

Responsibilities:

  • Manage a Customer Relationship team and to set a high service standard to the team on providing personalised and customised services to high-net-worth members that can exceed customer expectation
  • Monitor the service quality of the Part-times, venue assistants and overall manpower management
  • Provide appropriate user requirements to Catering and Facilities Management/Property, frequent discussion with working partners to ensure quality deliverables for customer needs.
  • Manage a special task force of 4 team members in Marketing, Promotions and Events to brainstorm event ideas to enrich variety and content that drive customer interests and participation
  • Set and monitor quality standard of all communication and event outputs i.e. eNews, DM, e-invite, rundown and on-site management etc.
  • Manage annual budgets, targets, target achievement and business performance to ensure growth and development
  • Ensure effective collaboration among business units by reducing operation and communication barriers

Requirements:

  • In-depth customer behaviour and marketing experience with strong business acumen
  • Solid experience in provision of premium services to high value customers with sound knowledge of best practices
  • Experience in project management
  • Experience in setting up and growing new businesses
  • In-depth knowledge of marketing promotion including CRM and Events
  • Knowledge of business finance and budget management
  • An innovative, energetic, persistent, independent and creative mind

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Consultant Details

Consultant Details

connie_cheung
Connie Cheung
  • Senior Manager | Sales & Marketing Recruitment
  • 3907 3931
  • ccheung@morganmckinley.com