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Customer Service Assistant Manager, Insurance

Job Seekers Hong Kong SAR China Financial Services Front Office, Sales Financial Services - Insurance

Job Summary

  • Hong Kong
  • Permanent
  • BBBH793562
  • Sep 20, 2021
  • Competitive
Job Description

An reputable insurance company is looking for a Customer Service Assistant Manager. The right talent will join a motivated and energetic team to achieve service excellence for their customers.


  • Provide excellent and efficient customer service to all customers
  • Process incoming telephone calls, emails, and letters
  • Handle complaint cases and difficult situations arised
  • Know the company product and services to answer enquires with promptness and accuracy
  • Achieve customer retention and cross-selling
  • Assist in preparing reports and documents for management review
  • Support business initiatives and projects as required


  • A bachelor's degree holder
  • Not less than 5 years of experience in customer service of insurance company
  • Process IIQE Paper 1,3,5 qualifications
  • Strong communication and customer service skills
  • Solid knowledge of the insurance and investment industry
  • Good command of Written and spoken English, Cantonese, and Mandarin
  • Proficiency in MS Office
  • Candidate with less experience would be considered for Senior Office

If this above description fits your experience and is something you would like to explore, please click 'Apply Now' to submit your resume.

Our specialist consultant will get in touch with you soon, if we find your profile suitable for this position or any other vacancies we are recruiting for.

Any questions, please feel free to contact Heman Koo at +852 3907 3969 or send an email to


Consultant Details

Consultant Details

Heman Koo
Heman Koo
  • Consultant | Sales & Marketing Recruitment
  • 3907 3936