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Contact Centre Manager (Quality and Training)

Job Seekers Hong Kong SAR China Sales Others

Job Summary

  • Hong Kong
  • Permanent
  • BBBH795400
  • Oct 07, 2021
  • Competitive
Job Description

This company is a large and expanding platform with diversified business lines. They are looking for a high-calibre candidate to join as the Contact Centre Manager (Quality and Training).

This company is a large and expanding platform with diversified business lines. They are looking for a high-calibre candidate to join as the Contact Centre Manager (Quality and Training).

Responsibilities

  • Manage a team of more than 10 people
  • Lead the Operations Administration and Quality Assurance functions
  • Responsible for large-scale projects such as digital transformation, AI automation and robotic processing automation (RPA) to improve operation efficiency
  • Find out opportunities and apply best practices in the operation through work processes review and digital tools application
  • Deliver training to the staff to ensure their quality and standard of service is met

Requirements

  • Bachelor's degree holder
  • A minimum of 10 years of experience gained from large-scale call centres/contact centres
  • Excellent command of Cantonese and English
  • Possess strong leadership and team management skills, be able to think out of the box and innovative and embrace technology and digital initiatives
  • Preferably you should have experience in chatbot or other similar automation tools and relevant project experience
  • Willingness to work

To apply online, please click the "Apply" button below. For a confidential discussion about this role, please contact David Yung on +3907 3932 or dyung@morganmckinley.com.

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Consultant Details

Consultant Details

David Yung
David Yung
  • Associate Director | Accounting & Finance Recruitment
  • +852 3907 3932
  • dyung@morganmckinley.com