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Senior Officer, Customer Services

Job Seekers Hong Kong SAR China Financial Services Operations Financial Services - Insurance

Job Summary

  • Hong Kong Island
  • Permanent
  • BBBH765608
  • Sep 02, 2020
  • Competitive
Job Description

Our client is a brand new Life insurance company.

Responsibilities:

  • Provide excellent customer services through telephone, email and digital platforms in a professional manner
  • Answer enquiries and provide one-stop-solution to customers
  • Handle Online application, Complaint, Claims enquiries and other Policy services
  • To meet the KPI, service quality and assist in monitoring day-to-day customer activities
  • Analyse user requirements to design test cases, execute UAT testing and support project roll-out.
  • Support daily tasks and ad-hoc project in Operations Team and communicate with various parties

Requirements:

  • Degree holder
  • 3+ years experience in insurance industry
  • Proficient in both spoken and written Chinese, English and Putonghua
  • Attain regulatory qualification (IIQE paper 1&3) is a must

Interested parties please share your CV and contact Jacey at 3907 3944 or click "Apply Now".

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Consultant Details

Consultant Details

Jacey Siu
Jacey Siu
  • Consultant | Financial Services Operations Recruitment
  • 3907 3944
  • jsiu@morganmckinley.com