An international employee benefits provider is seeking a Strategic Account Manager to manage and grow an established portfolio of B2B corporate clients in Japan.
This role combines strategic account management, consultative sales, and customer success, with responsibility for developing medium- and long-term account plans, strengthening existing customer relationships, and identifying upsell, cross-sell, and repeat business opportunities.
You will use customer insights, account performance data, and market intelligence to improve retention and commercial growth while helping clients maximize the value of digital employee benefits solutions. This is an opportunity for an experienced B2B sales or account management professional to take ownership of strategic corporate accounts in Tokyo.
Key Responsibilities
- Develop and execute medium- and long-term strategic account plans for existing corporate clients.
- Manage and strengthen relationships with B2B customers across an established account portfolio.
- Identify and develop upsell, cross-sell, renewal, and repeat business opportunities.
- Understand customer needs and recommend relevant employee benefits and digital solutions.
- Support customer adoption while improving satisfaction, engagement, and retention.
- Build strong relationships with key stakeholders and decision-makers within client organizations.
- Monitor account performance, sales pipeline, commercial KPIs, and renewal risks.
- Take proactive action to address account risks and identify opportunities for growth.
- Analyze market, competitor, and customer data to improve account and commercial strategies.
- Maintain accurate account, pipeline, and customer information using CRM and digital tools.
Required Skills and Qualifications
Experience:
- 7+ years of corporate sales or account management experience.
- Experience managing and developing existing B2B customer relationships.
- Strong experience in consultative sales and commercial account growth.
- Experience managing sales pipelines and monitoring performance metrics and KPIs.
- Proficiency with Salesforce, Microsoft Office, and digital business tools.
- Bachelor's degree.
Soft Skills:
- Strong consultative selling, negotiation, and relationship-management skills.
- High level of ownership and attention to detail.
- Customer-focused approach with the ability to build long-term business relationships.
- Strong analytical skills and a commercially minded approach.
- Collaborative working style and ability to work effectively across teams.
- Ability to identify customer needs and translate them into relevant commercial opportunities.
Language Requirements:
- Japanese: Native
- English: Basic
Preferred Skills & Qualifications
- Experience managing strategic or enterprise B2B accounts in Japan.
- Experience with employee benefits, HR technology, digital services, or related B2B solutions.
- Proven experience generating upsell, cross-sell, renewal, or repeat business from existing accounts.
- Experience combining customer success and commercial account management responsibilities.
- Advanced experience using Salesforce or similar CRM platforms.
- Experience using data or Artificial Intelligence (AI) tools to support account planning and commercial decision-making.
- Experience working in an international or multicultural business environment.
About the Company
An international employee benefits provider offering digital solutions designed to support workforce wellbeing, employee engagement, and retention.
The company helps organizations strengthen their employee experience through technology-enabled benefits solutions while providing an international, collaborative, and commercially focused working environment.
Why You'll Love Working Here
- Manage and grow an established portfolio of corporate B2B clients.
- Take ownership of strategic accounts and their medium- to long-term growth.
- Combine customer success with commercial account development.
- Build expertise in strategic account management, upselling, cross-selling, and client retention.
- Work with digital solutions addressing employee wellbeing, engagement, and retention.
- Use customer, market, and commercial data to support strategic decision-making.
- Gain exposure to AI and digital tools that support account planning and business decisions.
- Work in a flat, collaborative, and international business environment.
Don't Miss Out - Apply Now!
