A leading payment gateway company is seeking for a Senior Customer Success Executive
Roles/Responsibilities
Develop and execute robust account strategy plans for consistent major account planning and relationship management.
Identify growth and expand relationships through effective lead generation (cross-sell/up-sell) to meet revenue targets
Proactively communicate with various organizations to identify opportunities and address issues.
Lead the account team(s) to achieve defined metrics, including backlog growth, annual revenue, and customer satisfaction, while ensuring effective account governance.
Required skills
Preferably with minimum experience in the following: 10 years of experience in customer-facing roles with corporate giants, 3 years of experience in working with clients from banking, finance, insurance, healthcare, education, or government sectors, and 3 years in a payment-related field with a solid understanding of payment ecosystems.
Demonstrated ability in account planning, customer experience, and relationship management.
Familiarity with recurring revenue business models, software license agreements, and account planning in banking, commercial, and/or financial sectors.