Join a leading global e-commerce company to help reshape Japan's large-item logistics network. As an Operations Manager, you'll work with regional delivery partners and internal teams to improve delivery standards, safety, and customer experience. This role combines strategic impact, hands-on coordination, and the opportunity to scale tech-driven logistics across Japan.
Key Responsibilities
- Build and maintain strong relationships with new delivery partners
- Monitor and manage operational metrics at delivery sites
- Support partners in meeting contractual delivery quality targets
- Implement safety and driver well-being initiatives
- Coordinate site teams to meet operational KPIs
- Ensure compliance with regulations and SOPs
- Drive improvements aligned with mid-to-long-term CX goals
Required Skills and Qualifications
Experience:
- Minimum 1 year of professional work experience
- Experience working in a diverse, collaborative team
Education:
- Bachelor's degree required
Technical Skills:
- Intermediate-level Excel skills (pivot tables, lookups, etc.)
Soft Skills:
- Strong interpersonal skills with a customer-first mindset
Language Requirements
- Japanese: Native level
- English: Intermediate to Business level
Preferred Skills & Qualifications
- Excited to work in a multicultural environment
- Interest in logistics, operations, or supply chain leadership
About the Company
This role is with a globally recognized e-commerce leader that continues to set the standard in last-mile logistics. Known for its innovative technology and customer-first approach, the company is now focused on transforming Japan's delivery network for large items like furniture and appliances-combining local partnerships with scalable, tech-driven solutions.
Why You'll Love Working Here
- Competitive salary with social insurance and commuting support
- Remote work and flexible scheduling options available
- Join a mission to improve delivery standards across Japan
- Collaborative, international work culture
- Access to training, company cafeteria, and structured career paths
Don't Miss Out - Apply Now!
