(Haken) IT Operations & Project Support - Bilingual | Tokyo

Are you a bilingual IT professional looking to build your career in IT Project Management Support, IT Operations, or PMO at one of Japan's leading technology companies?

Join a major Tokyo Stock Exchange Prime-listed internet services and e-commerce group as an IT Operations & Project Support Specialist within its technology development division.

In this position, you will support internal engineering teams by coordinating IT operations, system incident simulation exercises, infrastructure projects, and project management activities.

You will play an important role in organizing and facilitating simulated system incident response exercises, supporting internal engineering tools, monitoring project schedules, and ensuring effective communication between technical teams.

No hands-on programming or software development is required. Instead, you will use your understanding of IT systems, infrastructure terminology, and business communication to help improve operational efficiency and system reliability.

Working in a multicultural engineering environment where English is widely used, you will collaborate with colleagues across Japan and international teams through Microsoft Teams, email, online meetings, and face-to-face discussions.

This is an excellent opportunity for professionals with experience in IT support, system operations, IT project coordination, PMO, or technical administration who want to develop their careers in a globally recognized technology environment.

Key Responsibilities

• IT Operations & Project Support: Provide operational and administrative support to internal engineering teams, helping maintain efficient IT services and project workflows.
• System Incident Simulation Exercises: Coordinate the full lifecycle of simulated system incident response exercises, including preparation, facilitation, execution support, and post-exercise reporting.
• Exercise Content & Environment Preparation: Prepare training materials, exercise scenarios, supporting documentation, and necessary system or operational environment settings.
• Exercise Facilitation: Facilitate incident simulation sessions, guide participants through scheduled activities, and support communication between engineering stakeholders.
• Post-Exercise Reporting: Prepare reports summarizing exercise activities, outcomes, identified issues, and follow-up actions.
• Internal Engineering Tool Support: Respond to inquiries regarding internal engineering tools and provide guidance based on established procedures and manuals.
• Documentation & Manual Updates: Review, maintain, and update user manuals, operational guidelines, and support documentation.
• Infrastructure Project Coordination: Support infrastructure-related projects by communicating with development teams, confirming schedules, and sending reminders through Microsoft Teams.
• Project Progress Tracking: Monitor project schedules, track milestones and deliverables, and ensure project information is kept up to date.
• Issue Escalation: Identify delays, risks, or operational issues and promptly escalate them to the appropriate team members.
• Meeting Coordination: Schedule recurring project meetings, coordinate participants, prepare meeting minutes, and manage action items.
• Cross-Functional Communication: Collaborate with Japan-based and international stakeholders through chat, email, video conferencing, and in-person meetings.
• Operational Process Improvement: Support consistent project communication, documentation, and incident exercise processes to improve the quality of IT operations.

Required Skills and Qualifications

Experience:

• At least 1 year of professional experience in the IT industry, including IT operations, technical support, IT administration, system support, or a related technology function.
• Basic understanding of how websites and web-based systems operate.
• Familiarity with fundamental IT terminology, including networks, servers, databases (DB), and IT infrastructure.
• Practical experience using standard business applications such as Microsoft Outlook, Microsoft Excel, and spreadsheets.
• Experience using Microsoft Teams for day-to-day workplace communication and coordination.
• Ability to read, understand, and correctly apply a variety of operational manuals, internal procedures, and technical guidelines.
• Comfortable supporting technical teams and coordinating activities without performing hands-on programming or software development.
• Ability to work effectively within Japanese business environments and follow established operational procedures.

Soft Skills:

• Strong interpersonal communication and facilitation skills, with the confidence to communicate effectively with new colleagues and unfamiliar stakeholders.
• Ability to facilitate discussions and coordinate activities involving multiple participants.
• Collaborative, approachable, and flexible working style, with the ability to build positive relationships across teams.
• Strong sense of responsibility and commitment to completing assigned tasks accurately and reliably.
• Excellent reporting, communication, and escalation skills, including the ability to identify risks or issues early and notify relevant stakeholders.
• Good organizational skills and attention to detail when managing schedules, meeting minutes, documentation, and action items.
• Ability to adapt to changing priorities in a fast-paced technology environment.
• Reliable attendance and a consistent, professional approach to daily responsibilities.
• Proactive attitude toward learning new systems, understanding operational processes, and supporting team objectives.

Language Requirements:

• Japanese: Native-level proficiency - required for effective communication with Japan-based stakeholders, understanding Japanese business practices, and supporting internal operations.
• English: Business-level proficiency (approximately TOEIC 800 or above) - required for meetings, coordination, and daily communication with international engineering teams.
• The position requires confident written and verbal communication in both Japanese and English, including email, chat, online meetings, and in-person discussions.

Preferred Skills & Qualifications

• Previous experience supporting IT system operations, infrastructure operations, or internal engineering teams.
• Experience planning, coordinating, or facilitating training sessions, workshops, technical exercises, or system incident simulation drills.
• Practical experience in PMO, IT Project Support, Project Coordination, or IT Help Desk / Service Desk roles.
• Familiarity with Jira, Confluence, or similar project management and documentation tools.
• Basic knowledge of ITIL (Information Technology Infrastructure Library) or IT Service Management (ITSM) practices.
• Basic understanding of SQL, including simple queries or practical database-related experience.
• Experience coordinating project schedules, tracking progress, maintaining action items, or preparing project reports.
• Experience working in multinational engineering teams or English-speaking IT environments.
• Familiarity with incident management, system operations procedures, or technical documentation.
• Bachelor's degree in Information Technology, Computer Science, Business, or a related field.

About the Company

Our client is a major Japanese technology and internet services company listed on the Tokyo Stock Exchange Prime Market.

The organization operates a diverse portfolio of digital businesses across Japan and international markets, including e-commerce platforms, fintech services, telecommunications, and digital content.

As one of Japan's leading internet services groups, the company supports large-scale technology platforms and employs a substantial international engineering workforce.

The working environment is characterized by an open, collaborative, and multicultural corporate culture, with English widely used as an internal business language.

Employees have opportunities to collaborate with engineers and business professionals from diverse backgrounds while contributing to the reliable operation and continued development of large-scale digital services.

Joining this organization provides valuable experience in IT operations, project coordination, infrastructure support, and global technology team collaboration.

Why You'll Love Working Here

• Competitive Compensation: Annual compensation of ¥5.5M-¥8M for a contract opportunity in Tokyo.
• Leading Japanese Technology Company: Gain experience within one of Japan's major internet and e-commerce groups.
• Global Engineering Environment: Work with international technology professionals in a multicultural organization where English is widely used.
• No Programming Required: Apply your IT knowledge while developing practical skills in IT operations, project coordination, PMO, and technical support.
• Incident Management Exposure: Gain experience coordinating and facilitating system incident simulation exercises that support operational readiness.
• Infrastructure Project Experience: Support project schedules, progress tracking, issue escalation, and stakeholder communication for infrastructure-related initiatives.
• Daily Business English Exposure: Use your Japanese and English communication skills through regular interaction with international colleagues.
• Long-Term Contract Opportunity: Join a position intended for long-term employment, allowing you to build experience and develop your career.
• Remote Work Options: Work-from-home and remote working arrangements are available, subject to company policies and operational requirements.
• Minimal Overtime: Enjoy a working environment that supports a healthy work-life balance.
• Side Business Permitted: Opportunities to pursue approved secondary employment or side business activities in accordance with company policies.
• Career Development: Strengthen your expertise in IT project management support, IT operations, PMO, and infrastructure coordination within a major technology organization.

Don't Miss Out - Apply Now!