Join one of Japan's leading technology and e-commerce companies as a Business Operations Specialist, supporting the growth and commercial success of an advanced AI-powered marketing analytics platform.
In this contract position, you will help develop, enhance and optimise a marketing analytics solution that uses the company's extensive data assets and artificial intelligence technologies to deliver valuable insights to external business clients.
This opportunity is ideal for an experienced Business Operations Specialist, Sales Operations Manager, Sales Enablement Specialist, Product Operations Specialist or SaaS Business Development Professional seeking a Tokyo-based contract role within a major Japanese technology company.
Key Responsibilities
- Plan, develop and maintain sales enablement materials, including sales pitch presentations, product FAQs and other promotional tools that support commercial activities.
- Organise and deliver sales training sessions and product briefings for new product launches, feature releases and platform updates.
- Collect, analyse and consolidate product-related enquiries, customer feedback and sales team requests, communicating relevant insights to product development and other departments.
- Maintain clear product development roadmaps, release information and Q&A resources to help sales teams accurately communicate product capabilities.
- Develop, document and continuously improve internal policies, operational procedures and governance processes to maintain product quality and reliability.
- Collaborate with legal and compliance departments to support contract reviews, terms-of-service assessments and operational risk management.
- Define and monitor sales planning KPIs, track business performance and prepare regular operational and performance reports.
- Coordinate and facilitate cross-functional meetings involving sales, product development, customer support, legal and other stakeholders.
- Identify operational inefficiencies, propose process improvements and support the design and implementation of more effective workflows and systems.
- Leverage generative AI and AI agents to improve presentation development, document production and business operations efficiency.
Required Skills and Qualifications
Experience:
- Approximately 4-5 years of experience developing sales enablement tools and delivering training programmes for sales teams.
- Approximately 4-5 years of experience managing cross-functional projects, coordinating multiple tasks and stakeholders from planning through execution.
- Experience identifying inefficient business processes, proposing improvements and designing or implementing new operational systems.
- Practical experience evaluating and optimising business processes from legal, compliance and risk management perspectives.
- Practical experience using generative AI to create business presentations and sales materials.
Soft Skills:
- Excellent communication skills to explain complex ideas and business challenges clearly.
- Stakeholder management skills to collaborate effectively across sales, customer support, product development and legal departments.
- Proactive problem-solving mindset with a focus on continuous improvement, operational efficiency and business outcomes.
- Proven ability to manage multiple priorities and coordinate cross-functional activities in a dynamic technology environment.
- Strong attention to detail when preparing sales materials, reviewing operational processes and supporting governance requirements.
Language Requirements:
- Japanese: Fluent
- English: Intermediate to business level
Preferred Skills & Qualifications
- Experience in SaaS sales planning, sales operations or business development, particularly involving collaboration with product development teams on new features.
- Background in product marketing, including defining a product's unique value proposition, positioning and messaging for target customers.
- Strong stakeholder facilitation and consensus-building skills across teams with different responsibilities and technical expertise.
- Practical experience using Google Analytics or Adobe Analytics for marketing and business performance analysis.
- Strong understanding of digital marketing platforms, marketing analytics tools and data-driven business solutions.
- Experience supporting AI-powered SaaS products, product launches or enterprise marketing technology platforms.
About the Company
Our client is one of Japan's largest and most recognised technology and e-commerce groups, operating an extensive digital ecosystem supported by significant proprietary data assets.
The company provides a wide range of services across e-commerce, fintech, digital content and other technology-driven business sectors, with operations extending into international markets.
As part of its ongoing innovation strategy, the organisation is investing heavily in artificial intelligence, data analytics and advanced marketing solutions that help enterprise clients make better-informed business decisions.
The company offers a diverse, innovative and collaborative working environment, bringing together talented professionals across product development, sales, marketing, legal and business operations.
Why You'll Love Working Here
- Join one of Japan's leading technology companies, with access to extensive data assets and advanced AI technologies.
- Contribute to the development and growth of an AI-powered marketing analytics and SaaS platform.
- Gain broad experience across sales strategy, product operations, business process improvement and corporate governance.
- Work with generative AI and AI agents to improve business processes, presentations and document creation.
- Benefit from remote working and work-from-home arrangements, supporting greater flexibility.
- Enjoy a casual dress code and an environment with minimal overtime, supporting work-life balance.
Don't Miss Out - Apply Now!
