· Dealing with customer enquiries via inbound calls
· CBD Area/ Standard Office Hours (Monday - Friday)
· Salary up to $ 3,500 + KPI allowance + Completion bonus
· Min 1 year call centre customer service experience (Experience in Financial industry is a plus!)
· 1 Year Contract (Highly renewable / convertible)
Job Responsibilities:
· Handle customer enquiries via inbound phone calls and digital channels with professionalism and care
· Ensure accurate and timely updates in our CRM system
· Proactively cross-sell and promote our insurance products when opportunities arise
· Meet key performance indicators (KPIs) and maintain service quality standards
· Collaborate with internal teams to improve processes and customer experience
· Resolve issues efficiently while maintaining a positive customer journey
· Stay up to date with product knowledge and participate in continuous learning
What You'll Bring:
· Min 1 year Customer service experience in a Contact Centre environment is a MUST!
· Strong communication and problem-solving skills
· Fluent in English (Bahasa Melayu, Mandarin or Tamil is a bonus!)
· Passionate about customer care and creating positive outcomes
· Proficient in Microsoft Office and comfortable with contact centre systems
· Insurance certification (General or Health) is an advantage
Why Join Us?
Supportive team environment
Career development opportunities
Be part of a company that values service excellence and continuous improvement
Should you be keen, please send your cv or reach out to me at +65 8869 8708.
I regret to inform you that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.
Morgan McKinley Pte Ltd
Celine Lee
EA Licence No. 11C5502
Registration No. R1982802
