Key Responsibilities:
- Guide customers through various stages of the service including onboarding, fine-tuning, ongoing operations, service expansion, and renewals.
- Enhance customers' security posture by clearly communicating the benefits of MSSP services.
- Work closely with Cyber Operations, Product Management, Sales, and Pre-Sales teams to achieve customer outcomes.
- Develop and maintain trust-based relationships with customer stakeholders at all levels through effective communication.
- Understand and assess customers' needs, problems, and challenges; make appropriate recommendations to improve their cybersecurity situation.
- Understand customers' environments to identify additional monitoring opportunities and enhance their cybersecurity posture; collaborate with sales teams on new opportunities and renewals.
- Oversee and manage projects during the onboarding phase, coordinating activities, setting deadlines, and reporting progress to stakeholders.
- Hold cadence meetings with customers during the operational phase to review security posture and discuss service improvements.
- Create customized reports to provide insights and demonstrate the value of MSSP services.
- Address and resolve customer complaints, follow up to ensure solutions, and act as an escalation contact to drive issue resolution within the organization.
Key Skills required:
- Degree in Computer Science or Engineering.
- 3 years of service delivery experience in an MSSP environment or cybersecurity product company.
- Certification in CISSP, CEH, CISA, or CISM is advantageous.
- Knowledge of cybersecurity operations and architecture in an enterprise environment, with exposure to security technologies such as firewalls, IPS, Proxy, SIEM, SOAR, and EDR.
- Ability to understand and communicate technical concepts to both technical and non-technical audiences.
- Active listening skills to understand customer needs and provide creative solutions to resolve challenges.
- Strong written and verbal communication skills.
- Highly motivated, proactive problem solver with the ability to break down complex problems.
If you are interested in this position, please click "Apply Now" and we will review your qualifications & reach out to you for further discussion & next steps.
Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.
EA Licence No: 11C5502
Registration No: EAP Registration No: R1331365
