We are looking for a Regional Senior IT Operations Analyst to support regional IT operations, system monitoring and incident management within a global financial services organisation.
This is an excellent opportunity to gain exposure to global technology environments, work closely with international teams and play a key role in maintaining the stability and reliability of critical IT services.
What You'll Be Doing
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Monitor regional IT infrastructure, applications and systems to ensure service availability and operational stability.
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Perform Level 1 and Level 2 operational support, including initial troubleshooting, incident investigation and timely escalation of technical issues.
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Respond to system alerts, identify potential service disruptions and coordinate with relevant technical teams to resolve incidents.
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Support major incident management, including incident tracking, stakeholder communication and follow-up on resolution activities.
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Work closely with global technology teams, infrastructure engineers, application support teams and external vendors to ensure smooth daily operations.
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Maintain accurate incident records, operational documentation, shift handover reports and standard operating procedures.
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Track operational KPIs, identify recurring incidents and recommend improvements to monitoring, escalation and support processes.
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Support system maintenance, change activities, business continuity and disaster recovery exercises.
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Participate in shift rotations and provide operational coverage as required in a 24/7 environment.
What We're Looking For
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5+ years of experience in IT Operations, Production Support, NOC, IT Command Centre, Infrastructure Monitoring or IT Service Management.
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Hands-on experience in system monitoring, incident management, troubleshooting and technical escalation.
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Good understanding of IT infrastructure, including servers, networks, operating systems, cloud environments or enterprise applications.
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Familiarity with monitoring and alerting tools such as Datadog, Splunk, SolarWinds, Dynatrace, Grafana or similar platforms.
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Experience with ITSM and collaboration tools such as ServiceNow, Jira or Confluence would be advantageous.
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Understanding of ITIL processes, particularly incident, problem and change management.
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Strong analytical and problem-solving skills, with the ability to prioritise and respond effectively to operational incidents.
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Good communication skills and the ability to collaborate with technology teams across different countries and time zones.
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Willingness to work on a rotational shift schedule to support 24/7 operations.
Candidates from banking, financial services, fintech, technology companies, managed services or other business-critical IT operations environments are encouraged to apply.
If you have experience in IT operations, production support, infrastructure monitoring or incident management and are looking to advance your career in a global technology environment, we would love to hear from you.
Apply now or reach out for a confidential discussion.
Pam Lim
Morgan Mckinley Pte Ltd
EA Licence No: 11C5502 | EAP Registration No: R1106192
