Morgan McKinley, Northern Home Counties are delighted to be partnering with a growing organisation based in Corby, who are looking to appoint a Customer Service Operator on a permanent, full-time basis.
This is a highly varied and hands-on role suited to someone proactive, organised, and confident working with systems and data. The successful candidate will support day-to-day operations across a wide range of UK and international retail and wholesale accounts, ensuring smooth order processing, delivery resolution, returns management, and inventory control.
Main Duties and Responsibilities:
* Process and invoice customer orders accurately and on time
* Maintain and update product ranges and pricing across internal systems and customer portals
* Manage delivery queries, working closely with logistics providers to ensure timely resolutions
* Handle return-to-vendor requests and ensure prompt processing
* Provide daily operational support to retail account teams across multiple markets
* Perform inventory reconciliations with warehouse partners
* Update inventory portals three times weekly
* Maintain and update shared customer tools and provide weekly reporting
Person Specification:
* Previous experience in a customer service, supply chain, or operational support role
* Strong attention to detail, with excellent organisational and time management skills
* Confident using Excel and working with systems and large data sets
* Experience using Microsoft Dynamics 365 Business Central (D365) or similar ERP systems
* Clear and professional communication skills, both written and verbal
* Adaptable, with a team-first mindset and a problem-solving attitude
Additional Information:
* Full-time, office-based role (5 days per week) in Corby
* Annual performance-related bonus of up to 5%, based on company results
* Pension scheme: 4% employee contribution / 6.5% employer contribution
This is a fantastic opportunity to join a collaborative and supportive team, playing a vital role in ensuring high standards of service across a broad customer base.
