As the Delivery Manager, you will be responsible for the timely delivery of high-quality digital products that drive key business strategies in the CX transformation.
As the Delivery Manager, you will be responsible for the timely delivery of high-quality digital products thats drive key business strategies.
The Delivery Manager leads a cross functional team through all phases of the initiative lifecycle, from discovery, through development, to product launch.
The Delivery Manager uses their toolbox of Agile practices, Project Management processes, and facilitation skills to predictably produce high-quality software releases. The Delivery Manager is responsible for creating, managing and executing end to end agile (delivery) plans, facilitating scrum ceremonies, managing complex interdependencies,
reporting status to management (squad, tribe and portfolio levels), resolving critical project issues, and building an effective project team.
The Delivery Manager is part of a leadership team that drives process improvements, especially Agile improvements, across the entire team, digital product delivery, sales &
engagement, data & analytics, marketing and commercial.
The ideal candidate will be able to build strong relationships with the team, internal customers, stakeholders and integration teams to ensure alignment between customer, commercial and technology.
You will coach and empower cross functional teams in the Tribe to take accountability for discovery and delivery risks and issues and develop a team environment that cultivates high performance and team engagement. You will also manage financial tracking and reporting, and ensure resource capacity is aligned to prioritised demand.
Primary Responsibilities:
● Leads the team through all phases of the delivery process.
● Facilitates all Scrum ceremonies seeking to create a regular "Sprint Rhythm"
Job Qualifications
● Education: Bachelor's degree in a Computer Science, Engineering, Business or related field.
● Education: Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFE Agile
● Experience: 3+ years' experience as an Agile Delivery Manager or Agile Project Manager leading
Knowledge, Skills and Abilities:
● Demonstrated history of successful project delivery in an agile environment.
● Formal Scrum and/or Project Management training.
● Knowledge of various project planning and tracking tools such as MS Planner, Trello, JIRA.
● Strong motivation and initiative.
● Organized, detail oriented and thorough.
● Strong planning skills - schedules, resource allocation, issue management, tracking, etc.
● Strong management and highly effective communication skills - complex risks, issues and
dependencies.
● Able to multitask.
● Strong interpersonal and collaborative skills.
● Strong desire to help improve processes and mentor others - Experience in guiding and coaching multiple teams in the adoption of Agile mind-sets, behaviours, and best practices to facilitate their transition to high performing teams.
● Situational leadership.
● Demonstrated learning agility and ability to rapidly adjust to new contexts, technologies and trends.
● Ability to create effective team environments for people to innovate and learn.
● Excellent stakeholder management skills across both business and technical functions up to and including C-level executives.