Duration - 6 months
Support and engage with vendor quality stakeholders
Oversee and support quality at vendor level in a cross-vendor engagement.
Monitor cross-vendor communications, ensure compliance to guidelines and support as applicable.
Support recruiting, testing, onboarding, and training of LQA specialists.
Support quality operations and processes, such as translation feedback: Manage requests, relaying feedback to vendors and relaying responses back to stakeholders
Support maintenance of linguistic assets: Manage terminology updates for a set of locales in a language-agnostic manner, from term scoping to task hand-offs and hand-backs; Support maintenance of Style Guides.
LQA tasks: Manage hand-offs and hand-backs, oversee implementation of LQA feedback tasks, arbitration flows, and help support root cause analyses, executing timely on different LQA schedules.
Oversee and triage a queue for general vendor linguists' questions and needs.
Report on quality results internally and externally. Ensure internal trackers are up-to-date. Share quality data with internal and external stakeholders, and create quality reports upon request.
Minimum Qualifications
3+ years of experience in localization project or quality management, preferably on the vendor side
BA/BS in translation, linguistics or equivalent
Experience with localization platforms, file formats, CAT tools, and translation management systems, such as SDL Trados Studio, Idiom WorldServer, or similar
Ability to communicate clearly and efficiently with culturally diverse audiences
Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment
Proactive, positive, "can do" attitude
Adaptability to change and ability to navigate ambiguity
Preferred Qualifications
Exposure to Localization quality management best practices
Excellent communication, time management and organizational skills
Previous experience with cross-vendor communications in localization environments
Previous experience with localization quality management and a good understanding of the localization industry
