Change and Adoption Manager
London - hybrid working | Initial 6 month contract, view to extend | £800-890pd inside IR35
We are seeking a Change and Adoption Manager to join a world-leading global software and digital media pioneer. You will support enterprise customer engagements by designing and executing tailored Organisational Change Management strategies. Your goal will be to drive end-user adoption of market-leading MarTech, digital experience and creative enterprise solutions, ensuring blue-chip clients realise maximum value from their digital transformation investments.
Key Responsibilities
- Develop and execute comprehensive OCM strategies and adoption roadmaps aligned with customer business objectives and platform implementations.
- Conduct organisational readiness assessments, stakeholder analysis and change impact assessments to evaluate client maturity.
- Design and deliver tailored training programmes, communication strategies and enablement resources to maximise user engagement.
- Partner closely with internal consultants to synchronise change activities with implementation milestones and go-live schedules.
- Facilitate executive alignment workshops, leadership sessions and establish change champion networks across client organisations.
- Define and track key adoption metrics and KPIs, reporting progress, risks and ROI to engagement leads and C-suite sponsors.
- Establish post-go-live plans to ensure long-term platform embedding and continuous value realisation.
- Contribute reusable frameworks, templates and best practices to continually elevate the internal change management methodology.
Required Qualifications & Experience:
- Proven success in organisational change management, adoption strategy or technology consulting roles.
- Strong track record supporting enterprise software rollouts (MarTech, CRM, CMS, or enterprise content management platforms preferred).
- Outstanding facilitation, presentation and relationship management skills, with confidence presenting to executive and C-level audiences.
- Demonstrated expertise producing core OCM deliverables, including readiness assessments, communications plans and adoption scorecards.
- Ability to work autonomously in a client-facing, remote consulting environment while collaborating effectively across distributed teams.
Preferred Qualifications:
- OCM certification (Prosci, ADKAR, CCMP etc.) is highly desirable.
- Previous experience within a global vendor professional services team, systems integrator or management consultancy is highly desirable.
- Strong background in digital marketing, customer experience (CX) or large-scale digital transformation initiatives.
