BI Reporting Analyst (Contract)
Immediate start | Hybird working - Victoria | £250-285pd inside IR35 | Contract until 31st July (likely extension)
We're working with a global organisation to hire a BI Reporting Analyst to support their Customer Success function (international markets), with a strong focus on growth, retention and account expansion. This is a highly visible role where you'll play a key part in turning data into actionable insights, supporting decision-making across Customer Success, Sales and Marketing teams.
You'll be responsible for building impactful dashboards, analysing performance and delivering insights that drive customer retention and revenue growth.
- Design and develop interactive dashboards to track retention and revenue performance
- Build and maintain scalable ETL pipelines to support data integration and reporting
- Use SQL (essential) and Python (desirable) for data extraction, manipulation and automation
- Support A/B testing and experimentation, analysing results and providing clear recommendations
- Deliver ad-hoc analysis and insights to Customer Success teams
- Provide historical data and benchmarks to support growth initiatives
- Translate complex data into clear, non-technical insights for stakeholders
- Partner closely with Customer Success, Sales and Marketing teams
- Present insights and recommendations in a clear, business-friendly way
- Act as a trusted advisor, helping teams make data-driven decisions
Skills & Experience:
Essential:
- Advanced SQL skills (must be able to write complex queries from scratch)
- Proven experience building dashboards using Tableau, Qlik Sense or similar tools
- Experience designing and maintaining ETL/data pipelines
- Strong stakeholder engagement and communication skills
- Ability to simplify complex data for non-technical audiences
Desirable:
- Experience with Python for data analysis
- Exposure to A/B testing and experimentation frameworks
- Background working with customer success or call centre data
- Experience with web/digital support data and KPIs
- Knowledge of statistical analysis or predictive modelling
What They're Looking For:
- A data-driven professional with a track record of delivering insightful, user-friendly dashboards
- Someone comfortable working in a fast-paced, evolving environment
- A proactive individual who can work independently and influence stakeholders
- Strong problem-solving skills and attention to detail
