The EMEA HR Services team are the first point of contact for employee and manager queries, we provide guidance and coaching to partners and managers on our HR Policies and Programs and are stewards of HR Data and processes.
As a Human Resource Services Analyst in our Specialised Services team, you will assist in the administration of various Human Resource programs, services, and processes supporting a region. This role will interact with all levels of employees to answer HR questions and resolve issues while complying with company and legal policies. The role covers operations across 10 countries in the region covering a combination activities that include, but are not limited to:
⦁ Flexible Working Applications
⦁ Benefit Administration
⦁ Background Screening including Recurring & Regulatory Checks
⦁ Right to Work & Visa Monitoring
⦁ Time & Labour Compliance
⦁ Leave Administration
⦁ Official Title Promotions
⦁ Regulatory Role administration
⦁ RFP & Reporting
⦁ Updating and maintaining partners data throughout their lifecycle where required
Job responsibilities will vary and the Analyst will be able to demonstrate prioritisation of multiple assignments and can easily be rotated or reassigned in order to balance the workload within the team.
The key responsibilities of the role include:
Responds to questions and counsels employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates. Inquiries may come in via multiple channels (e.g., e-mail, phone, case management system). Utilises knowledge base, call tracking systems and/or third party resources to educate customers of the HR Services available to them. Encourages self-service tools such as the HR Portal and other systems when appropriate. Utilises good judgement to resolve more complex or non-routine matters on their own and within corporate guidelines / standards. Will also be able to differentiate when critical matters need to be escalated to appropriate subject matter experts.
Demonstrates a positive, professional, customer and delivery orientated image of the company.
Is proactive with providing continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution. Provides feedback and recommends process improvements to management.
Processes HR Services requests such as organization changes, compensation changes, leave requests, other data updates, etc. including complex and non-routine requests.
Performs HR operational processes such as report generation, background checks, new hire onboarding, etc.
Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility. Adheres to all service level agreements (SLAs) established by the HR functional area(s)/team(s). Appropriately documents case details and relevant information in the case management system.
Ensures all functional documentation is up-to-date and available for HR processes.
Participates in User Acceptance testing of new systems or features of existing systems.
Skills/ Qualifications:
- A College or University degree and/or relevant work experience in human resources is preferred.
- Excellent customer service/client relationship skills.
- Demonstrated ability to work under pressure.
- Accuracy and high attention to detail.
- Excellent oral/written communication skills.
- The ability to work as part of a team in a fast paced, dynamic and demanding environment.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
