About the Client
Our client is a high-growth enterprise B2B SaaS provider using data and AI to optimize operations and compliance for major commercial transport networks across the UK and Europe.
The Role
You will own the end-to-end delivery of enterprise SaaS solutions from contract sign-off to steady-state operations, ensuring seamless onboarding, high adoption, and strong client retention.
Key Responsibilities
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Delivery Ownership: Lead concurrent enterprise SaaS implementations, ensuring projects are delivered on time, in scope, and to customer specifications.
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Stakeholder Management: Serve as the primary point of contact for key client executives, proactively mitigating implementation risks and scope issues.
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Process & Governance: Standardize onboarding frameworks, optimize implementation toolkits, and track core KPIs (time-to-value, CSAT, milestone delivery).
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Cross-Functional Collaboration: Partner with Product, Engineering, and Customer Care to coordinate handoffs, surface product feedback, and drive adoption.
Requirements
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5+ years in SaaS customer delivery, implementation, or project management within a B2B software vendor.
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Technical Breadth: Strong experience managing complex SaaS implementations, data migrations, system integrations, and user enablement.
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Tooling & Process: Proficiency with modern project management (Jira, Asana) and CRM/CS platforms (Salesforce, HubSpot).
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Bonus Points: PM certifications (PMP/PRINCE2/Agile), or experience in logistics/asset-intensive industries.
