Customer Support Specialist

We are partnering with a rapidly growing e-commerce company known for its innovative products and commitment to an exceptional customer experience. They are looking for a dedicated and proactive Customer Support Specialist to be the primary point of contact for their valued clients.

This is a fantastic opportunity to join a dynamic team where your initiative and problem-solving skills will be valued and rewarded.

What You'll Be Doing:

• Manage all incoming customer queries and provide timely, accurate, and empathetic resolutions.
• Take ownership of customer concerns, troubleshoot problems, and implement effective solutions to ensure total client satisfaction.
• Work independently to manage your daily workflow, showing initiative to follow up and resolve complex issues without constant supervision.
• Accurately log all customer interactions and feedback, contributing to the continuous improvement of the customer experience.

What You'll Need to Bring:

• Prior experience in a customer-facing role.
• You can clearly and professionally convey information, both written and verbal, adapting your tone to suit the customer.
• Don't just answer questions; you dig deeper to find the root cause of an issue and propose effective, lasting solutions.
• The ability to work autonomously, prioritise tasks effectively, and take proactive steps to improve customer outcomes.
• Proficiency with the Microsoft Suite (Word, Excel, Outlook) and experience with CRM software is a plus.

Apply now by submitting your CV. For a confidential discussion contact Shauna on 051 318 727