We are seeking a professional, highly organised, and proactive Medical Secretary / Receptionist to join a busy healthcare practice in Killarney. This role acts as the primary point of contact for our clients practice, delivering exceptional customer service and administrative support to patients, doctors, nurses, and clinical staff. This is a contract position, for an initial 6 months with a view to extension depending on business needs.
Key Responsibilities
- Welcome patients upon arrival, manage the check-in process, and maintain a professional, calm, and welcoming front-of-house environment.
- Act as the primary point of contact for telephone, email, and face-to-face communications with patients and third-party suppliers (e.g., HSE).
- Answer incoming calls, address patient queries with empathy and discretion, and handle email etiquette professionally.
- Manage daily patient appointment schedules and electronic clinic calendars.
- Coordinate clinic schedules and send appointment reminders to patients.
- Register new patients, record and update contact details, and maintain accurate, up-to-date electronic patient files.
- Perform general office administration duties, including typing, filing, and managing office emails.
- Order, monitor, and maintain inventory for office supplies and stock.
- Take patient payments, issue receipts, and record all daily fees at the desk.
- Perform end-of-day cash reconciliation.
Key Requirements
- Minimum of 2-5 years of experience in a medical secretary, medical receptionist, or healthcare administration role.
- Excellent written, verbal, and interpersonal communication skills with an exceptional telephone manner.
- Strong computer skills, familiar with Microsoft Office Suite (Word, Excel) and quick adaptability to electronic medical administration/calendar systems.
- High level of professional discretion and strong comprehension of GDPR and patient confidentiality standards.
- Punctual, reliable, self-motivated, and able to remain calm under pressure in a high-volume clinical environment.
- Outstanding organisational skills, attention to detail, and problem-solving abilities.
- Strong ability to work collaboratively in a team environment as well as independently using your own initiative.
