Job Summary:
As a Retail Bank Relationship Manager, you will play a crucial role in fostering customer relationships and driving sales of banking products and services (insurance and investment products). You will be responsible for understanding clients' financial needs, providing tailored solutions, and ensuring high levels of customer satisfaction. Your primary goal will be to enhance client loyalty and contribute to the bank's growth.
Key Responsibilities:
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Client Relationship Management:
- Build and maintain strong relationships with individual clients and small businesses.
- Conduct regular client meetings to understand financial goals and needs.
- Provide personalized banking advice and solutions tailored to clients' circumstances.
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Sales and Business Development:
- Promote and sell a range of banking products and services, including loans, credit cards, savings accounts, and investment options.
- Identify new business opportunities and pursue leads to grow the client base.
- Achieve monthly and quarterly sales targets and contribute to overall branch performance.
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Customer Service Excellence:
- Ensure exceptional customer service by promptly addressing inquiries and resolving issues.
- Provide clients with relevant information about products, services, and promotions.
- Act as a liaison between clients and various bank departments to facilitate smooth transactions.
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Risk Management and Compliance:
- Ensure compliance with banking regulations and internal policies.
- Assess and manage client risk profiles, ensuring appropriate products are recommended.
- Maintain accurate records of client interactions and transactions.
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Market Awareness:
- Stay informed about industry trends, competitor offerings, and local market conditions.
- Provide feedback to management regarding client needs and product development opportunities.
Qualifications:
- Bachelor's degree in Finance, Business, or a related field; relevant certifications are a plus.
- 3+ years of experience in retail banking or financial services, with a proven track record in relationship management and sales.
- Strong understanding of banking products, services, and regulations.
- Excellent communication, interpersonal, and customer service skills.
- Proven ability to build and maintain relationships with clients.
- Strong analytical and problem-solving abilities.
- Proficient in using banking software and CRM systems.
