Operations Director - B2B E-Commerce Website

Job duties:

• Accountable for managing the overall operations of the new financial website platform, including devising operational strategies and coordinating their execution.
• Establish the operational framework and systems for both the website and app, creating and enhancing operational management systems and processes over time.
• Conduct research on industry trends and competitors to formulate short-term, medium-term, and long-term strategies for the platform.
• Supervise daily operations concerning content development, marketing, event planning, and customer service strategy and implementation on the website.
• Monitor and analyze website data and user feedback, continuously fine-tuning and optimizing operational initiatives. Collaborate with relevant departments (e.g., Product Team) to enhance user experience.
• Support and coordinate media promotion, marketing activities, and brand development efforts.
• Effectively engage and network with internal and external resources to improve operational performance metrics.

Job responsibilities:

• Bachelor's degree or higher, with a minimum of 5 years of experience in internet product operations, including over 3 years of team management.
• Extensive background in internet operations, possessing adept operation planning skills, vast professional knowledge, and a track record of autonomously managing operation projects.
• Profound methodologies and insights in content operations and user operations.
• Exceptional data analysis proficiency, demonstrating a structured approach to business data and the capacity to make accurate decisions based on data.
• Strong problem-solving abilities from a user-centric standpoint, adept logical thinking, and prowess in operational planning and execution.
• Goal-driven, striving for excellence and innovation, adept at working under pressure while maintaining a commitment to continuous learning and advancement.