Associate, Operations - Customer Support Centre - Corp Bank

Requirements

• Perform customer transaction-related tasks, which include addressing customer inquiries, overseeing loan and deposit activities, managing foreign exchange transactions, facilitating customer onboarding processes, handling changes in bank registrations, and fulfilling KYC responsibilities.
• Collaborate with relevant departments to ensure the prompt processing of customer transactions.
• Support Relationship Managers (RMs) in nurturing and sustaining positive customer relationships, gathering the necessary information to aid RMs in identifying new business prospects.
• Promote the Bank's products and services through cross-selling initiatives, such as increasing deposit amounts and loan spreads.
• Streamline operational workflows to enhance efficiency.

Qualifications

• University Degree in Business or related discipline
• Minimum 4 years' relevant banking experience preferably in corporate banking sector
• Knowledge of Corporate Banking products and operations
• Customer-orientated, strong service mindset and able to understand and capture customer needs
• A team player with good communication, presentation and interpersonal skills
• Good command of written and spoken English and Chinese
• Proficient in PC and MS Office