Associate, Customer Support - Corporate Bank

Job duties:

• Perform tasks associated with customer transactions, such as addressing customer inquiries, overseeing loans, deposits, foreign exchange, customer onboarding, changes in bank registration, and KYC responsibilities.
• Coordinate with pertinent departments to ensure prompt processing of customer transactions.
• Support Relationship Managers in fostering and sustaining positive customer relationships, gathering necessary information to aid in securing new business ventures.
• Promote the Bank's products and services by upselling, aiming to increase deposit and loan amounts, as well as foreign exchange transactions.

Job requirements:

• Bachelor's degree
• At least 3 years of applicable experience in the corporate banking industry is preferred
• Understanding of Corporate Banking products and processes
• Customer-focused with a strong service orientation and the ability to comprehend and address customer requirements
• A collaborative individual with excellent communication, presentation, and interpersonal abilities
• Fluency in both written and spoken English and Chinese
• Skilled in PC usage and MS Office applications
• Candidates with less experience will be considered for an Officer position