Transfer Agency Client Services

Analyst - Fund Distribution Services

Location: Dublin
Department: Fund Distribution Services
Reports to: Team Manager, Fund Distribution Services
Contract Type: 12-Month Fixed-Term Contract

The Opportunity

Our client, a leading financial services organisation specialising in fund administration and asset servicing, is seeking an experienced Fund Distribution Services Analyst to join its Dublin-based team on a 12-month fixed-term contract.

The successful candidate will act as the primary point of contact for a portfolio of investment fund clients, delivering high-quality client service and coordinating the resolution of operational queries across global teams.

This role requires strong Transfer Agency knowledge, excellent client relationship management skills and a thorough understanding of investor servicing processes. The successful candidate will also support local processing and investor contact teams, contribute to process improvements and help ensure the consistent delivery of high-quality services.

Key Responsibilities

• Act as the primary point of contact for assigned clients, responding to queries promptly and accurately while maintaining high standards of client service.

• Manage daily operational requests relating to trading, reporting, cash movements and other business-as-usual activities, coordinating with global internal teams to ensure timely resolution.

• Coordinate complex fund events, including new fund and share class onboarding, corporate actions, fund structural changes and investor transactions such as subscriptions, redemptions, switches and transfers.

• Oversee the quality and timeliness of services covering order processing, KYC/AML, investor reporting, distributions and investor-related tax matters.

• Proactively monitor operational incidents, coordinate follow-up actions and ensure issues are resolved in full.

• Build and maintain strong client relationships, developing a detailed understanding of client operating models, requirements and service expectations.

• Represent the department at client meetings and service reviews, preparing KPIs and reporting on service quality and operational performance.

• Identify and escalate operational risks and incidents, ensuring appropriate documentation, root-cause analysis and corrective action plans.

• Ensure compliance with agreed service-level agreements (SLAs), internal procedures and client deadlines.

• Identify recurring client issues and work with management and relevant teams to implement sustainable solutions.

• Contribute to process improvement, standardisation and best practices to enhance operational efficiency and the client and investor experience.

• Support cross-functional projects involving the digitalisation of investor flows, improvements to client and investor journeys, and process optimisation.

• Provide cross-training and support to colleagues during periods of high workloads or staff shortages, helping maintain effective team operations.

• Work closely with management and wider global teams to support service delivery and continuous improvement.

Requirements and Experience

• Six to eight years' experience, or more, in Transfer Agency or client services within the investment funds industry.

• Strong knowledge of Transfer Agency processes and the end-to-end investor servicing lifecycle.

• Experience managing client relationships directly, including engagement with senior client stakeholders.

• Understanding of investor distribution, order processing, cash movements, tax and regulatory requirements.

• Excellent written and verbal communication skills, with the ability to manage complex client queries professionally.

• Strong relationship management, negotiation and stakeholder engagement skills.

• High awareness of operational and compliance risks, with the ability to identify issues and manage corrective action plans.

• Strong analytical and problem-solving capabilities, with a practical, solution-oriented approach.

• Proven ability to manage multiple priorities and meet deadlines in a fast-paced operational environment.

• Experience contributing to process improvement initiatives, standardisation and operational projects.

• Ability to work independently, exercise sound judgement and collaborate effectively within local and international teams.

• Strong client focus, commercial awareness and commitment to service quality.

Technical Skills

• Strong working knowledge of Microsoft Office applications.

• Excellent written and spoken English.

• French or German language skills would be advantageous but are not essential.

• Strong understanding of Transfer Agency operations, investor servicing and associated controls and procedures.

Key Competencies

• Client relationship management and customer focus.

• Accuracy, attention to detail and quality of service.

• Strong communication and interpersonal skills.

• Professionalism and sound business judgement.

• Analytical thinking and problem-solving.

• Organisation, multitasking and time management.

• Ability to work effectively under pressure.

• Initiative, accountability and results orientation.

• Teamwork and the ability to work independently.

The Opportunity

This is an excellent opportunity for an experienced Transfer Agency or fund client services professional to take on a client-facing role within an established financial services organisation.

The position offers exposure to complex fund distribution activities, international stakeholders and senior client relationships, while providing opportunities to contribute to operational improvements and initiatives that enhance the investor experience.